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Multiple Knowledge Base

How To Create Multiple Knowledge Bases In A WordPress Site Using BetterDocs

Handling customer support tickets is always stressful and time-consuming. Especially if you have several different products, it gets harder to manage. Don’t worry, there is an easy solution – you can scale your customer support by creating multiple knowledge bases in one WordPress site. 

This way, you can organize documentation articles for each product. When your customers face an issue, they can read these articles to solve it. Read on below to find out more about documentation pages, and how you can benefit by creating multiple knowledge bases.

Multiple Knowledge Base

Guide To Multiple Knowledge Bases: What You Need To Know

Have you ever visited a website and noticed they have a “FAQ” page? That is an example of a knowledge base. But, to actually scale your customer support, you need to go beyond that FAQ page. The modern knowledge base requires you to create high performing, informative content. It needs to have all the information your customer may need to solve any of their issues. This includes creating multiple knowledge bases for each of your products and organizing them with categories and tags.

Think of a customer purchasing a washing machine for the first time. They will need to know how to use the washing machine. They will need to know how to set it up, and what to do if it suddenly stops working. Similarly, customers may also face problems when using your products. A knowledge base or documentation pages, gives information about your products to customers. They help customers solve their problems by themselves, much like an instruction manual. 

So what do you do when you have several different products? It will be difficult to organize and manage your documentation for each product. This is where multiple knowledge bases comes in. With multiple knowledge base in one WordPress site, you can manage your documentation efficiently.

Create Stunning Multiple Knowledge Bases On WordPress With Betterdocs

With the help of BetterDocs, creating multiple knowledge bases is easier than ever. This powerful WordPress solution will help you create stunning documentation without any coding. You will get many features with which you can create a high performing knowledge base. These features include:

 ✔️ A collection of beautiful, ready-to-use templates
✔️ Multiple knowledge base feature
✔️ A built-in customizer 
✔️ A dynamic, sticky Table of Content 
✔️ Advanced Live Search feature
✔️ Analytics & Report 
✔️ Instant Answers ChatBot 
✔️ SEO friendly documentation using proper Schema Markup  

Want to find out more about BetterDocs? Check out this quick video below.

Introducing BetterDocs: The Ultimate Knowledge Base Solution For WordPress

How To Create And Manage Multiple Knowledge Bases Using BetterDocs

As you can see, there are tons of amazing features available with BetterDocs. In this tutorial, we will show you how to create a multiple knowledge bases using BetterDocs. Follow these step-by-step guidelines shown below.

Note that the multiple knowledge bases feature is only available with BetterDocs Pro. So, in order to create and manage multiple knowledge base in WordPress, you must have both the free and premium versions of BetterDocs.

Step 1: Install And Activate BetterDocs On WordPress

First, install and activate BetterDocs on your WordPress website. Navigate to Plugins→ Add New from your dashboard and search for ‘BetterDocs’. Click ‘Install’ and then ‘Activate’.

Multiple Knowledge Base

Next, install BetterDocs Pro as well.

Step 2: Create Multiple Knowledge Bases Feature In BetterDocs

Now you have to enable the option for multiple knowledge bases in BetterDocs. Navigate to BetterDocs–> Settings–> General from your WordPress dashboard. You will find the ‘Enable Multiple Knowledge Bases’ checkboxs at the very top of the page. Check to enable this feature.

Manage Multiple Knowledge Base

You will see that a new option ‘Multiple KB’ is now available in your WordPress dashboard. Click on it to start creating multiple knowledge bases for your WordPress site. Give a name to your knowledge base by filling in the ‘Name’ input field under the ‘Add New Knowledge Base’ section. You can also add ‘Slug’ and ‘Description’ for each of your knowledge base if you want.

Manage Multiple Knowledge Base

When you are done, click on the blue ‘Add New Knowledge Base’ button. Repeat this process for each knowledge base that you need to create.

You have now successfully created multiple knowledge bases in one WordPress site. Well done! Now it’s time to add documentation articles for your knowledge base. Move on to the next step to find out how to do this.

Step 3: Write Documentation Articles And Set Categories & Tags

To create a high performing knowledge base, you need to manage your categories and tags. To set your categories, navigate to BetterDocs→ Categories. Add suitable categories for your documentation articles.

Manage Multiple Knowledge Base

Afterwards, add your documentation articles by going to BetterDocs→ Add New. When you are done writing your documentation, add the appropriate categories and tags. You can do this from the options available on the right side of the page under ‘Categories’ and ‘Tags’

Make sure to also add the knowledge base for which you wrote your documentation. You can do this from the options under the ‘Knowledge Base’ section.

Manage Multiple Knowledge Base

Step 4: Customize The Appearance Of Multiple Knowledge Bases

Now that you are done setting up multiple knowledge base, it is time to customize the appearance. After all, you want your documentation to be visually appealing to site visitors. Head over to BetterDocs–> Settings–> Design and click on the ‘Customize BetterDocs’ button.

Manage Multiple Knowledge Base

This will redirect you to the Customizer in WordPress. From here, you will see that there is a section called ‘Multiple KB’. There are two layouts available currently; pick the one that you like best. Then, change the background colors, content area width, title color, and more. Play around with the settings here until you are happy with the appearance of your multiple knowledge base.

Manage Multiple Knowledge Base

Step 5: Preview Final Outcome & Publish Your Documentation

If you are done with the customizing, then preview your final outcome and see if you are happy with the results. When you are ready, publish your multiple knowledge base to share it with your site visitors.

Manage Multiple Knowledge Base

Wrapping Up

If you have successfully followed these five simple steps, then congratulations! You have created multiple knowledge bases in one WordPress site using BetterDocs. Now, you will be able to handle customer support tickets much more easily and streamline the workflow for your support team. 

Enjoyed this post? Share your thoughts with us in the comments below. For any difficulties, reach out to our support team, join our Facebook Community to connect with other WordPress enthusiasts like yourself.

betterdocs wordpress documentation plugin developer

Ultimate Guide For A Better WordPress Documentation For Any Plugin Developer

If you’re a developer who makes plugins for WordPress, then setting up a WordPress documentation or a knowledge base should be an essential part of your customer support strategy. After all, it might be very easy for you to use your own plugin, but your potential customers or end users might need a proper guide to truly understand how your plugin works.

betterdocs wordpress documentation plugin developer

For this reason, you should definitely consider spending time to set up a proper, informative and useful plugin documentation for your product users. Without offering plugin documentation for your users, it will be difficult for you and your team to achieve success as you will keep getting tons of support tickets.

Just imagine how you would feel if you purchased a brand new washing machine, but had no idea how to get it to work because it came without any instructions or a user manual. You could call up customer service, but you’d have to wait in line for a long time while customer service answered the queries of all the other.

So, if you are a WordPress plugin developer and want your customers to have a good experience with your products, then consider setting up a resourceful WordPress documentation that is easy for them to use and understand.

Talking about the importance of documentation for WordPress Plugins, Vova Feldman, the Founder of Freemius shared: 

"With proper documentation, you & your support team can work more efficiently by referring users to documented topics instead of writing them over and over again. It improves the UX for users that are comfortable finding solutions in a self-serve approach which naturally reduces the support load."

Vova Feldman - ​Founder & CEO, Freemius Tweet

Table of Contents

Everything You Need To Know About WordPress Documentation

The main purpose of documentation is to provide your users with detailed information about how they can use your product. It is much more comprehensive than a simple FAQ (Frequently Asked Questions) Page, and should be easy to read and understand even for people who do not have technical knowledge about your product.

To sum it up in a nutshell, your WordPress documentation acts as the user manual for your product and should make your end users feel like an expert when they are using your plugins. 

From teaching users how to install and activate your plugin, to configuring the settings and tweaking with different features, make sure your plugin documentation answers as many questions as possible.

Let’s take a look at why this is so important for any plugin developer. Below, we are going to give you a very brief overview of  all the ways a plugin documentation can benefit you.

👉Assist Non-Technical Users To Understand Your WordPress Plugin: While some of your end users might have technical knowledge, most users on WordPress tend to come from a non-technical background. This means you need to offer documentation for your WordPress plugin that is easy for non-technical users to understand.

👉Enhance User Experience With A Detailed WordPress Documentation: If your users can figure out how to use your WordPress plugin by simply going through the plugin documentation you have provided them, they will feel empowered and satisfied with your WordPress plugin.

👉Reduce Support Tickets & Workload On Your Team: A good WordPress documentation can go a long way to help you reduce support tickets and workload on your support team. If your end users can solve the majority of their problems by reading your plugin documentation, then they will not need to contact your support team.

👉Safeguard Yourself From Negative Reviews: Without a proper WordPress documentation your users might not understand how your plugin works. This is very likely to make your users feel so frustrated that they might end up leaving negative reviews about your plugins. So, to safeguard yourself from negative reviews, offer a content-rich WordPress documentation.

👉SEO Benefits of Documentation: While having proper documentation helps you to provide customers with all the information that they need, but it will be ineffective if customers can’t find out where to access it. Here, knowledge base can be comparatively easy way to ranked on the top of google search if you optimized your documentation properly for search engine traffic.

Content is one the four major ranking factors for Google’s SEO algorithm and documentation is one of the sources of content for your website as its more likely to ranked on top pages with proper optimizations.

✅ Guide To Setting Up A Resourceful WordPress Documentation

To set up a useful WordPress documentation that is rich in content, you have to follow a few basic guidelines. We are going to take a look at them now.

Use Simple Language For Your Plugin Documentation

Remember that the purpose of a WordPress documentation is to make it easier for users to understand how to use your plugin without needing technical expertise. Avoid using technical jargons as users who do not have technical knowledge will not be familiar with those terms.

Ensure Ease Of Readability For Your Users

An informative and resourceful WordPress documentation is likely to have a lot of content. To make it easy for your users to quickly read through all the content in plugin documentation, use short paragraphs, images, lists, bullet points, table of content, and much more. All of these will help make your WordPress documentation easier to read.

Follow A Proper Structure For Your WordPress Documentation

An effective and useful WordPress documentation will have a proper structure. This means that all the content in your plugin documentation will follow sequential, step-by-step instructions.

For example, all WordPress plugins need to be activated after installation. If you skip the step about activating the plugin, many users might not understand why your plugin isn’t working for them. So, when you’re writing your plugin documentation, make sure to follow a proper, sequential structure that makes sense to your end users.

To get a better idea of what a high quality WordPress plugin documentation looks like, check out these documentation pages made for some popular WordPress plugins.

Organize Your Plugin Documentation With Proper Categories And Tags

This is a very important rule to remember when you are writing your plugin documentation. Always use proper categories and tags to organize the content of your WordPress documentation.

This is especially important if your plugin has tons of features that offer unique benefits to your users. It makes it easier for users to find out their relevant content when they are on your documentation home page.

Update & Improve WordPress Documentation Regularly

Every time you update and improve your plugin, you also have to update your WordPress documentation to make sure the information is usable for your end users. Otherwise, your users will feel confused and frustrated as they will not be able to understand the plugin documentation.

By following these guidelines, you will be able to create high quality WordPress documentation that is relevant and rich in content for your users.  

🚀Create WordPress Documentation With BetterDocs: The Most Powerful Knowledge Base Solution

Now that you know the importance of having a plugin documentation and the guidelines you need to follow, you might be wondering how exactly you can create your own informative, content-rich WordPress documentation. The most advanced solution for creating a high quality WordPress documentation is BetterDocs.

BetterDocs is the most powerful documentation plugin because it helps you dramatically cut down time and support tickets by creating beautiful, searchable WordPress documentation. It is brought to you by WPDeveloper, the WordPress product company that serving more than 700,000+ WordPress users from 180+ countries. It’s the same team behind Essential Addons for Elementor, NotificationX and more.

🔝 Key Features Of BetterDocs That Help You Create Better WordPress Documentation

There are several special features that make BetterDocs stand out among all other similar plugins. From a collection of beautiful, premade templates, to an easy-to-use built-in customizer, BetterDocs has everything you could need to create an attractive, organized documentation page in a matter of minutes. These features include:

✔️ A collection of premade, ready-to-use template designs 
✔️ A built-in customizer to style your documentation pages
✔️ Automatically create sticky Table of Content for easier navigation
✔️ Advanced Live Search to quickly find relevant content
✔️ Keep track of performance with Analytics & Report 
✔️ Instant Answers ChatBot for enhanced user experience 
✔️ SEO friendly documentation using proper Schema Markup

🔥How To Use BetterDocs To Quickly Create Your WordPress Documentation

In this section, we are going to teach you how to use BetterDocs to quickly create your WordPress Documentation. We will start with the basics, such as how to install BetterDocs plugin for WordPress, and then we will show you how you can use all the cool features we mentioned earlier to create your plugin documentation.

Install And Activate BetterDocs Plugin For WordPress

The very first thing that you need to do is to find BetterDocs plugin for WordPress by navigating to wp-admin -> Plugins -> Add New from your WordPress Dashboard. Then you have to write ‘BetterDocs’ in the search box.

Once you have found the plugin, simply install and activate it.

Configure Documentation Home Page & Single Page With BetterDocs

The next step after installing and activating BetterDocs is to configure your documentation home page.

This is very easy to do. By default, BetterDocs comes with its own documentation home page which you can customize however you want to. If you want to assign your own page layout however, you can do so by disabling the default home page and using short codes or page-builder widgets.

To configure and customize the default home page that comes with BetterDocs, navigate to BetterDocs -> Settings ->Layout. Choose the number of columns, enable or disable Live Search and Masonry Layout, Post Count, and much more.

If you want to configure the individual documentation pages, all you have to do is select the ‘Single Doc’ tab while you’re in the ‘Layout’ tab until you find the ‘Single Doc’ option. Tweak around with the options to style your documentation single page.

If you want you can also set up your WordPress documentation Archives Page in exactly the same way. Simply click on the ‘Archives Page’ tab while in the ‘Layout’ tab.

Assign And Manage User Roles To Streamline Workload

This step is completely optional. If you are a plugin developer and you want to assign different people to create and manage your plugin documentation, then you can manage user roles in BetterDocs by going to BetterDocs -> Settings -> Advanced Settings from your WordPress dashboard.

BetterDocs

Create And Publish Your WordPress Documentation

This is the fun part. This is the step where we show you how to create and publish a new documentation in BetterDocs.

You have to head over to BetterDocs -> Add New from your WordPress dashboard. This will open up the editor for you, where you can write the content of your documentation and also choose categories and tags.

Sort And Organize Your WordPress Documentation With Categories & Tags

We’ve mentioned how important it is to use categories and tags in our guide to setting up a resourceful WordPress Documentation. Here in this section, we’re going to show you how to sort & organize documentation in BetterDocs. To set up your categories, you need to go to BetterDocs -> Categories from your WordPress dashboard where you can create as many categories as you need to.

Later, when you are writing your plugin documentation you can assign these categories and see how they help you keep your documentation organized after you publish them.

Include Advanced Live Search For Your WordPress Documentation

With BetterDocs you have the option to add and customize documentation live search. Navigate to wp-admin -> BetterDocs -> Settings. Afterward, open the ‘Design’ tab. Now, hit the ‘Customize BetterDocs’ button and you will be redirected to the Customize page.

Now from this Customizer, you can set up Live Search for your documentation. Play around with the styling options and watch your changes in real-time. When you are happy with your style, make sure to save your changes.

BetterDoc

Add Instant Answers ChatBot For Better User Experience

If you want to reduce your support tickets even more and enhance user experience, you need to know how to provide instant answer in WordPress and improve user experience with BetterDocs. You can add this Instant Answers ChatBot in any page you like. To enable it, you have to navigate to wp-admin -> BetterDocs -> Settings and then click on the ‘Instant Answer’ tab.

Next you have to set up the Instant Answers ChatBot to your preferences. You can tweak around with the options in the ‘Chat Settings’ section, the ‘Appearance Settings’ section, and much more.

Instant Answers ChatBot can be customized extensively to create an interactive, conversation ChatBot that will instantly take care of your users’ problems. 

For a better idea of how the Instant Answers ChatBot from BetterDocs can make your documentation page truly stand out, see how Easy.Jobs uses Instant Answers ChatBot on their site.

WordPress Documentation

As you can see, whenever a user clicks on the Instant Answers ChatBot, it responds immediately to the user’s queries. This way, BetterDocs helps you enhance user experience while reducing support tickets with its Instant Answers ChatBot.

Evaluate The Performance of Your WordPress Documentation With Analytics & Reports

We mentioned that improving your WordPress documentation is an essential part of setting up a better documentation. The best way to do this is by evaluating the performance of your plugin documentation with analytics & reports. 

You can configure analytics to evaluate the performance of your knowledge base by navigating to wp-admin-> BetterDocs -> Settings. From the ‘General’ tab you can set up how you want your Analytics to be applied and also choose to enable or disable Bot Analytics.

BetterDocs

You can check the insights from your Analytics from BetterDocs -> Analytics. This will give you a clear, insightful evaluation of how your WordPress documentation is performing.

BetterDocs

Easily Migrate From Existing Documentation Plugin To BetterDocs

Even if you are already using a different documentation plugin, don’t worry! You can easily migrate to BetterDocs with just a few clicks. For more details, check out this details help guide & learn how to migrate to BetterDocs. 

🎁 Grab An Exclusive for only WordPress Plugin Developer: BetterDocs Pro​ for FREE

That concludes our guide for a better WordPress documentation for any plugin developer.

If you are a plugin developer and want to get an exclusive look at everything BetterDocs has to offer, then you are in luck today! We’re giving away a free license for BetterDocs Pro only for WordPress plugin developers who has a freemium WordPress plugin and want to build a documentation page, then fill up this form below & we will reach out.

Get Access to BetterDocs PRO License