With the help of BetterDocs, you can add a very effective Instant Answers chat like widget on your Shopify store so that customers can quickly discover the article they’re looking for. This can be added to any page you like, relieving the pressure on your support. Users can even leave you a message and contact you using the Feedback form.
How To Configure Instant Answers With BetterDocs? #
Follow the easy steps to add and configure Instant Answers with BetterDocs for Shopify. Before you start, make sure you have BetterDocs app installed on your Shopify store.
Step 1: Enable BetterDocs Instant Answers For Shopify #
First, you need to enable the Instant Answer toolbar first. To enable the BetterDocs Instant Answer feature, go to BetterDocs → Settings from your Shopify dashboard.
You will see the ‘Instant Answers’ tab here. Now, go to the ‘Instant Answers’ tab and click on the Enable/Disable button to enable an instant answer on your documentation page.
You will be directed to another page to activate it. Now, click on the ‘Instant Answers’ toggle button to enable it and save the changes by clicking on the ‘Save’ button.
Step 2: Configure Content Settings #
Once you are done with the previous step, now it’s time to configure your content settings. Choose ‘Display Content Type’ and select the docs or pages where you want to add the ‘Instant Answer’ from the ‘Select Docs’ & ‘Show On Pages’ options.
Toggle the ‘Display Answer Tab’ button to show the answer tab. Give a suitable title for ‘Answers Tab Title’ and a subtitle for ‘Answers Tab Subtitle’.
Similarly configure Feedback settings, Reactions, and other settings. Once you are done, click on the ‘Save Changes’ button to apply the changes you made.
Now it’s time to check out what your newly added Instant Answers looks like on your store’s documentation page
This is how easily you can add an Instant Answer using BetterDocs for Shopify and ensure better support. Getting stuck? Feel free to contact our dedicated support team.