{"id":2914,"date":"2021-05-24T10:32:35","date_gmt":"2021-05-24T04:32:35","guid":{"rendered":"https:\/\/betterdocs.co\/?post_type=docs&#038;p=2914"},"modified":"2023-11-05T16:17:02","modified_gmt":"2023-11-05T10:17:02","password":"","slug":"how-to-manage-internal-knowledge-base","status":"publish","type":"docs","link":"https:\/\/betterdocs.co\/it\/docs\/how-to-manage-internal-knowledge-base\/","title":{"rendered":"How To Manage Internal Knowledge Base With BetterDocs"},"content":{"rendered":"<p>Con <a href=\"https:\/\/betterdocs.co\/it\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BetterDocs Pro<\/strong><\/a>, you can now easily create an<strong> Internal Knowledge Base<\/strong> and restrict access to certain documents, document categories, knowledge bases, and many more based on specific user roles.<\/p>\n\n\n\n<p>Follow this step-by-step guideline to find out how to manage the Internal Knowledge Base with BetterDocs:<\/p>\n\n\n\n<p><strong><em>Nota:<\/em><\/strong><em> The Internal Knowledge Base is a feature that is available with <\/em><a href=\"https:\/\/betterdocs.co\/it\/docs\/install-betterdocs-pro\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>BetterDocs Pro<\/em><\/strong><\/a><em>. So, to configure your Internal Knowledge Base, make sure BetterDocs Pro is activated and installed on your WordPress dashboard.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How To Create Internal Knowledge Base In WordPress\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/_kCQd1JrofU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 1: Enable Internal Knowledge Base From BetterDocs<\/strong><\/h2>\n\n\n\n<p>Open your WordPress dashboard and navigate to <strong>BetterDocs\u2192 Settings<\/strong>. From there, go to the <strong>\u2018Advanced Settings\u2019 <\/strong>tab, and you will find the option to turn on the Internal Knowledge Base. Tick the <strong>\u2018Enable\/Disable\u2019 <\/strong>field to get started with the Internal Knowledge Base.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1350\" height=\"640\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-2.png\" alt=\"internal knowledge base\" class=\"wp-image-10051\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-2.png 1350w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-2-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-2-1024x485.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-2-768x364.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-2-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-2-360x171.png 360w\" sizes=\"(max-width: 1350px) 100vw, 1350px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 2: Configure Internal Knowledge Base Settings<\/strong><\/h2>\n\n\n\n<p>After turning on the Internal Knowledge Base option in BetterDocs, you\u2019ll have all the features you need to manage your internal knowledge base. Let\u2019s explore all the Internal Knowledge Base options available in BetterDocs.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1347\" height=\"638\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-3.png\" alt=\"internal knowledge base\" class=\"wp-image-10054\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-3.png 1347w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-3-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-3-1024x485.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-3-768x364.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-3-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-3-360x171.png 360w\" sizes=\"(max-width: 1347px) 100vw, 1347px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Restrict Access To<\/strong><\/h3>\n\n\n\n<p>You can manage who can see available documentation from your website using this section of the Internal Knowledge Base. Select <strong>\u2018All Login In Users\u2019<\/strong> if you want to hide documentation from users who are not logged in to your WordPress website.&nbsp;<\/p>\n\n\n\n<p>Besides, you can choose particular user roles like Subscriber, Administrator, Editor, Author, and so on, who can only get access to your documentation.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1348\" height=\"637\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-4.png\" alt=\"internal knowledge base\" class=\"wp-image-10055\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-4.png 1348w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-4-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-4-1024x484.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-4-768x363.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-4-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-4-360x170.png 360w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Restriction On Docs<\/strong><\/h3>\n\n\n\n<p>You can restrict certain documents, such as <strong>All Docs Archive, Docs, Docs Category page, or Knowledge Base<\/strong>. To hide all the docs pages, including docs, categories, and knowledge base pages, simply pick the <strong>\u2018All Docs Archive\u2019<\/strong> option. If you want, you can choose to restrict certain docs pages as well.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1348\" height=\"641\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-5.png\" alt=\"internal knowledge base\" class=\"wp-image-10056\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-5.png 1348w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-5-300x143.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-5-1024x487.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-5-768x365.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-5-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-5-360x171.png 360w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Restrictions On Docs Categories<\/strong><\/h3>\n\n\n\n<p>You can also restrict certain docs categories for the ones you have created and listed your docs. To hide all the docs categories, simply choose the <strong>\u2018All\u2019<\/strong> opzione.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"768\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6.png\" alt=\"internal knowledge base\" class=\"wp-image-10057\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6.png 1600w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6-300x144.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6-1024x492.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6-768x369.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6-1536x737.png 1536w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-6-360x173.png 360w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Restriction On Knowledge Bases<\/strong><\/h3>\n\n\n\n<p>From this option, you can define which knowledge base you want to hide from certain user roles.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"770\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8.png\" alt=\"internal knowledge base\" class=\"wp-image-10059\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8.png 1600w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8-300x144.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8-1024x493.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8-768x370.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8-1536x739.png 1536w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-8-360x173.png 360w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\"><strong>Redirect URL<\/strong><\/h3>\n\n\n\n<p>You can easily add a redirected URL for those from whom you have restricted your Internal Knowledge Base using this option. Simply add the redirect URL here. When a site viewer browses your restricted documentation, he or she will be redirected to the given URL and won\u2019t receive a 404 error.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"768\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10.png\" alt=\"internal knowledge base\" class=\"wp-image-10061\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10.png 1600w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10-300x144.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10-1024x492.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10-768x369.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10-1536x737.png 1536w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-10-360x173.png 360w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Esito finale<\/strong><\/h2>\n\n\n\n<p>After making all the changes, click on the <strong>&#039;Salva le impostazioni&#039;<\/strong> button, and you will be all set to go. This is what your Internal Knowledge Base will look like when someone tries to browse restricted documentation pages.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"667\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-26.gif\" alt=\"internal knowledge base\" class=\"wp-image-10063\" title=\"How To Manage Internal Knowledge Base With BetterDocs 8\" \/><\/figure>\n<\/div>\n\n\n<p>By using <strong>BetterDocs Pro<\/strong>, this is how you can manage the Internal Knowledge Base easily and restrict access to selected documentation and users.&nbsp;<\/p>\n\n\n\n<p>If you face any difficulties, feel free to <a href=\"https:\/\/wpdeveloper.com\/support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>contact our support team<\/strong><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>With BetterDocs, you can manage your Internal Knowledge Base easily and restrict access to certain documents based on user roles.<\/p>","protected":false},"author":14,"featured_media":0,"template":"","meta":{"_eb_attr":"","inline_featured_image":false,"_eb_data_table":"","_analytify_skip_tracking":false,"footnotes":""},"doc_category":[309],"doc_tag":[10,14,113,18,111,17,112,16],"knowledge_base":[282],"class_list":["post-2914","docs","type-docs","status-publish","hentry","doc_category-configurations","doc_tag-betterdocs","doc_tag-configuration","doc_tag-content-protection","doc_tag-documentation","doc_tag-internal-knowledge-base","doc_tag-knowledge-base","doc_tag-private-knowledge-base","doc_tag-wordpress","knowledge_base-wordpress"],"year_month":"2026-04","word_count":482,"total_views":"15535","reactions":{"happy":"58","normal":"20","sad":"20"},"author_info":{"name":"Faguni","author_nicename":"faguni","author_url":"https:\/\/betterdocs.co\/it\/author\/faguni\/"},"doc_category_info":[{"term_name":"Configurations","term_url":"https:\/\/betterdocs.co\/it\/docs\/shopify\/configurations\/"}],"doc_tag_info":[{"term_name":"betterdocs","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/betterdocs\/"},{"term_name":"configuration","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/configuration\/"},{"term_name":"content protection","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/content-protection\/"},{"term_name":"documentation","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/documentation\/"},{"term_name":"internal knowledge base","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/internal-knowledge-base\/"},{"term_name":"knowledge base","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/knowledge-base\/"},{"term_name":"private knowledge base","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/private-knowledge-base\/"},{"term_name":"WordPress","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/wordpress\/"}],"knowledge_base_info":[{"term_name":"WordPress","term_url":"https:\/\/betterdocs.co\/it\/docs\/wordpress\/","term_slug":"wordpress"}],"knowledge_base_slug":["wordpress"],"_links":{"self":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/2914","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/users\/14"}],"version-history":[{"count":17,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/2914\/revisions"}],"predecessor-version":[{"id":10066,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/2914\/revisions\/10066"}],"wp:attachment":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media?parent=2914"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/doc_category?post=2914"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/doc_tag?post=2914"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/knowledge_base?post=2914"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}