{"id":491,"date":"2019-11-12T15:05:20","date_gmt":"2019-11-12T09:05:20","guid":{"rendered":"http:\/\/betterdocs.co\/?post_type=docs&#038;p=491"},"modified":"2024-07-07T15:18:05","modified_gmt":"2024-07-07T09:18:05","password":"","slug":"analytics-evaluate-knowledge-base","status":"publish","type":"docs","link":"https:\/\/betterdocs.co\/it\/docs\/analytics-evaluate-knowledge-base\/","title":{"rendered":"Come configurare Analytics per valutare le prestazioni della tua knowledge base?"},"content":{"rendered":"<p><a href=\"https:\/\/betterdocs.co\/it\/#pricing\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BetterDocs PRO<\/strong><\/a> allows you to keep track of how your knowledge base is performing. With its \u2018<strong>analitica<\/strong>\u2019 feature, you can easily check how many users have viewed, reacted, and even see which search terms have been used the most for your documentation. It comes with an excellent graphical interface that lets you check the feedback you have received in a statistical format.<\/p>\n\n\n\n<p><strong><em>Nota:<\/em><\/strong><em> To use this \u2018Analytics\u2019 feature, you need to have the BetterDocs Pro version <strong><a href=\"https:\/\/betterdocs.co\/it\/docs\/install-betterdocs-pro\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/betterdocs.co\/docs\/install-betterdocs-pro\/\" rel=\"noreferrer noopener\">installed &amp; activated<\/a><\/strong> on your WordPress dashboard.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"How To Evaluate Your Documentation Performance With BetterDocs Analytics\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/gAjE7L1ekbs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 1: Navigate To BetterDocs Analytics<\/strong><\/h2>\n\n\n\n<p>To explore all the settings of BetterDocs \u2018<strong>analitica<\/strong>,\u2019 navigate to <strong>\u2018BetterDocs\u2192Analytics\u2019 <\/strong>from the WordPress dashboard. After clicking on the <strong>\u2018Analytics\u2019 <\/strong>tab, you will get all the available options to track the performance of your documentation properly.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1442\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841.png\" alt=\"Analytics\" class=\"wp-image-12389\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841.png 2560w, https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841-300x169.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841-1024x577.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841-768x433.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841-1536x865.png 1536w, https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841-2048x1153.png 2048w, https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841-18x10.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2024\/07\/screely-1720343833841-360x203.png 360w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 2: Select The Analytics Overview Tab<\/strong><\/h2>\n\n\n\n<p>To get the overall performance of your documentation, first, head over to the <strong>\u2018Overview\u2019 <\/strong>tab. Then, you will get the accumulated performance of your BetterDocs documentation. You can filter your data on the basis of <strong>\u2018Views\u2019<\/strong>, &#8216;<strong>React<\/strong>&#8216;,<strong>&#039;<\/strong> &amp; <strong>\u2018Searches\u2019.&nbsp;<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1348\" height=\"608\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-56.gif\" alt=\"Analytics\" class=\"wp-image-10143\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>You can also track your performance based on your customized time. You can choose your timeline between <strong>\u2018All Time&#8217;<\/strong> e <strong>\u2018Last 30 Days&#8217;, <\/strong>or you can insert your <strong>\u2018Custom Date Range\u2019 <\/strong>to get a clearer picture.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1348\" height=\"606\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-57.gif\" alt=\"Analytics\" class=\"wp-image-10144\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>You can also check the list of your well-performed list of <strong>\u2018Leading Docs.\u2019<\/strong> All your documentation will be properly categorized.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1349\" height=\"638\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-17.png\" alt=\"Analytics\" class=\"wp-image-10145\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-17.png 1349w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-17-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-17-1024x484.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-17-768x363.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-17-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-17-360x170.png 360w\" sizes=\"(max-width: 1349px) 100vw, 1349px\" \/><\/figure>\n<\/div>\n\n\n<p>Also, if you want to explore the most popular categories of your site, just simply navigate to the <strong>\u2018Leading Category\u2019 <\/strong>tab, and you will see the rankings.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1346\" height=\"641\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-18.png\" alt=\"Analytics\" class=\"wp-image-10146\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-18.png 1346w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-18-300x143.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-18-1024x488.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-18-768x366.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-18-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-18-360x171.png 360w\" sizes=\"(max-width: 1346px) 100vw, 1346px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 3: View Reaction Analytics Of Your Documentation<\/strong><\/h2>\n\n\n\n<p>If you want detailed information about your customer interactions, head over to the <strong>\u2018Reactions\u2019 <\/strong>tab. Then, you will get the graph representation of your BetterDocs documentation. You can filter your data based on <strong>\u2018Happy\u2019,<\/strong> <strong>\u2018Neutral\u2019<\/strong> &amp; <strong>\u2018Unhappy\u2019.&nbsp;<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1348\" height=\"607\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-58.gif\" alt=\"Analytics\" class=\"wp-image-10147\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>If you scroll down, you will see which documents have aided your customer the most. They will be on the <strong>\u2018Most Helpful\u2019 <\/strong>tab. This field also shows the exact number of reactions from your readers.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1350\" height=\"640\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-19.png\" alt=\"Analytics\" class=\"wp-image-10148\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-19.png 1350w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-19-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-19-1024x485.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-19-768x364.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-19-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-19-360x171.png 360w\" sizes=\"(max-width: 1350px) 100vw, 1350px\" \/><\/figure>\n<\/div>\n\n\n<p>And the least popular docs will be under the <strong>\u2018Least Helpful\u2019 <\/strong>tab. This section will help you improve your website content.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1348\" height=\"639\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-20.png\" alt=\"Analytics\" class=\"wp-image-10149\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-20.png 1348w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-20-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-20-1024x485.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-20-768x364.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-20-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-20-360x171.png 360w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 4: Analyze Total Views &amp; Unique Views Of Your Documentation<\/strong><\/h2>\n\n\n\n<p>Next, you can head over to the <strong>\u2018Views\u2019<\/strong> tab to see how many people have viewed your documentation articles. You can easily check your <strong>\u2018Total Views\u2019<\/strong> e <strong>\u2018Unique Views\u2019<\/strong> from here, as shown below.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1349\" height=\"639\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-21.png\" alt=\"Analytics\" class=\"wp-image-10150\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-21.png 1349w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-21-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-21-1024x485.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-21-768x364.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-21-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-21-360x171.png 360w\" sizes=\"(max-width: 1349px) 100vw, 1349px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 5: View Search Analytics Of The Documentation<\/strong><\/h2>\n\n\n\n<p>To get information on search volumes of your documentation, first head over to the <strong>\u2018Search\u2019 <\/strong>tab. Then, you will get an analysis of your BetterDocs documentation. You can filter your data based on \u2018Total Search,\u2019 \u2018Results Found,\u2019 &amp; \u2018No Results Found.\u2019<strong> <\/strong>On the right panel, you can see the <strong>\u2018Search Overview\u2019 <\/strong>percentage.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1348\" height=\"605\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-59.gif\" alt=\"Analytics\" class=\"wp-image-10151\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>If you scroll down your website, you will see two separate sections named <strong>\u2018Popular Keywords\u2019 <\/strong>&amp; <strong>\u2018Keywords With No Result\u2019. <\/strong>On the <strong>\u2018Popular Keywords\u2019 <\/strong>field, you will see which keywords are searched the most in the documentation &amp;&nbsp; the <strong>\u2018Keywords With No Result\u2019 <\/strong>field will show the null searches for which no docs turn out for the reader.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1348\" height=\"639\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-22.png\" alt=\"Analytics\" class=\"wp-image-10152\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-22.png 1348w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-22-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-22-1024x485.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-22-768x364.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-22-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-22-360x171.png 360w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 6: View Individual Analytics Of The Documentation<\/strong><\/h2>\n\n\n\n<p>By scrolling down to the <strong>\u2018Leading Docs\u2019<\/strong> section from the Analytics Overview tab, you can easily check the <strong>Individual Analytics <\/strong>for any of the documentation articles by clicking on the analytics icon, as shown below.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1346\" height=\"640\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-23.png\" alt=\"Analytics\" class=\"wp-image-10153\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-23.png 1346w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-23-300x143.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-23-1024x487.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-23-768x365.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-23-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-23-360x171.png 360w\" sizes=\"(max-width: 1346px) 100vw, 1346px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>How To Use BetterDocs Analytics With Multiple Knowledge Bases?<\/strong><\/h2>\n\n\n\n<p><strong>BetterDocs Pro<\/strong> allows you to manage <a href=\"https:\/\/betterdocs.co\/it\/docs\/multiple-knowledge-base\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>multiple knowledge bases<\/strong><\/a> on your WordPress. You can easily enable the option by simply navigating to <strong>BetterDocs\u2192Multiple KB<\/strong>. It will assist you in maintaining separate web documentation for different products with complete customization capabilities. With <strong>BetterDocs analytics<\/strong>, you can measure the performance of your different knowledge bases.&nbsp;<\/p>\n\n\n\n<p>Sotto il <strong>\u2018Overview\u2019<\/strong> section, you can also compare and see which <strong>base di conoscenza<\/strong> is performing better if your website is running on multiple knowledge bases. This particular field shows the total <strong>\u2018Views\u2019 <\/strong>&amp; <strong>\u2018Reaction\u2019 <\/strong>count for your documentation.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1344\" height=\"626\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-24.png\" alt=\"Analytics\" class=\"wp-image-10154\" title=\"How to Configure Analytics to Evaluate the Performance of Your Knowledge Base? 13\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-24.png 1344w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-24-300x140.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-24-1024x477.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-24-768x358.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-24-18x8.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-24-360x168.png 360w\" sizes=\"(max-width: 1344px) 100vw, 1344px\" \/><\/figure>\n<\/div>\n\n\n<p>This is how easily you can configure <a href=\"https:\/\/wpdeveloper.com\/plugins\/betterdocs\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BetterDocs<\/strong><\/a> analytics and measure the performance of your knowledge base site visitors.&nbsp;<\/p>\n\n\n\n<p>If you face any difficulties, feel free to contact our <a href=\"https:\/\/wpdeveloper.com\/support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>team di supporto<\/strong><\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>With BetterDocs Analytics, you can easily check how many users have viewed your documentations. It comes with an amazing Graphical interface that lets you check the feedback you have received in a statistical format.<\/p>","protected":false},"author":5,"featured_media":6201,"template":"","meta":{"_eb_attr":"","inline_featured_image":false,"_eb_data_table":"","_analytify_skip_tracking":false,"footnotes":""},"doc_category":[309],"doc_tag":[10,21,14,17,16],"knowledge_base":[282],"class_list":["post-491","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-configurations","doc_tag-betterdocs","doc_tag-analytics","doc_tag-configuration","doc_tag-knowledge-base","doc_tag-wordpress","knowledge_base-wordpress"],"year_month":"2026-04","word_count":703,"total_views":"14898","reactions":{"happy":"19","normal":"11","sad":"14"},"author_info":{"name":"rafin","author_nicename":"rafin","author_url":"https:\/\/betterdocs.co\/it\/author\/rafin\/"},"doc_category_info":[{"term_name":"Configurations","term_url":"https:\/\/betterdocs.co\/it\/docs\/shopify\/configurations\/"}],"doc_tag_info":[{"term_name":"betterdocs","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/betterdocs\/"},{"term_name":"Analytics","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/analytics\/"},{"term_name":"configuration","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/configuration\/"},{"term_name":"knowledge base","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/knowledge-base\/"},{"term_name":"WordPress","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/wordpress\/"}],"knowledge_base_info":[{"term_name":"WordPress","term_url":"https:\/\/betterdocs.co\/it\/docs\/wordpress\/","term_slug":"wordpress"}],"knowledge_base_slug":["wordpress"],"_links":{"self":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/491","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/users\/5"}],"version-history":[{"count":14,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/491\/revisions"}],"predecessor-version":[{"id":12391,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/491\/revisions\/12391"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media\/6201"}],"wp:attachment":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media?parent=491"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/doc_category?post=491"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/doc_tag?post=491"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/knowledge_base?post=491"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}