{"id":502,"date":"2019-11-12T15:36:46","date_gmt":"2019-11-12T09:36:46","guid":{"rendered":"http:\/\/betterdocs.co\/?post_type=docs&#038;p=502"},"modified":"2023-11-05T17:45:45","modified_gmt":"2023-11-05T11:45:45","password":"","slug":"configure-instant-answer-betterdocs","status":"publish","type":"docs","link":"https:\/\/betterdocs.co\/it\/docs\/configure-instant-answer-betterdocs\/","title":{"rendered":"How To Configure Instant Answer In BetterDocs?"},"content":{"rendered":"<p><a href=\"http:\/\/betterdocs.co\/it\/#pricing\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BetterDocs PRO<\/strong><\/a> lets you add a fantastic <a href=\"http:\/\/betterdocs.co\/it\/blog\/instant-answer-wordpress-betterdocs\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>&quot;Risposta immediata&quot;<\/strong><\/a> toolbar to your website so that users can easily find the article they are searching for. You can place this on any page and reduce the pressure on your support queries. With its feedback form, users can even leave messages and contact you. Follow the below guidelines to configure the Instant Answer feature of BetterDocs:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Come iniziare con BetterDocs Instant Answers\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/Txv05sb3b1M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 1: Activate BetterDocs Instant Answer<\/strong><\/h2>\n\n\n\n<p>Prima di tutto, assicurati di abilitare <strong>&quot;Risposta immediata&quot;<\/strong> opzione da <strong>BetterDocs Impostazioni<\/strong>. Per farlo, vai a <strong>wp-admin -&gt; BetterDocs -&gt; Impostazioni<\/strong>. Afterwards, switch to the <strong>&quot;Risposta immediata&quot;<\/strong> scheda e abilitarlo.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1351\" height=\"610\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-50.gif\" alt=\"Instant Answer\" class=\"wp-image-10130\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>You can even <strong>\u2018Enable IA Live Preview\u2019 <\/strong>to view the real-time changes you have made to your overall Instant Answer settings.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 2: Configure Initial Content Settings<\/strong><\/h2>\n\n\n\n<p>Dal <strong>\u2018Initial Content Settings\u2019<\/strong>, you can choose options to display content on particular pages in the \u2018<strong>Content<\/strong>\u2019 tab and customize them with styling options in the \u2018<strong>Style<\/strong>\u2019 tab. You can specify on which pages you want to show your \u2018<strong>Risposta istantanea<\/strong>\u2019 toolbar. There are options like <strong>Documentation Page<\/strong>, <strong>Archived Templates, Taxonomy Templates<\/strong>, and <strong>Single Page<\/strong> on the \u2018<strong>Content<\/strong>\u2019 tab to display IA with BetterDocs.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1348\" height=\"607\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-51.gif\" alt=\"Instant Answer\" class=\"wp-image-10131\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>On the other hand, the \u2018<strong>Style<\/strong>\u2019 tab has options to set the<strong> IA toolbar position<\/strong>, pick <strong>primary and hover background colours<\/strong>, and add <strong>open and close icons <\/strong>for the <strong>\u2018Common\u2019<\/strong> tab. Additionally, you can add images, logos, colours, and more from <strong>Header, Cards, Search<\/strong>, and <strong>Tabs<\/strong> to customize your preference.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1600\" height=\"741\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/pasted-image-0-1.gif\" alt=\"Instant Answer\" class=\"wp-image-10132\" title=\"\"><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 3: Customize Home Settings<\/strong><\/h2>\n\n\n\n<p>On the \u2018<strong>Casa<\/strong>\u2019 tab, you can choose all docs or docs categories to display from the \u2018<strong>Content Type<\/strong>\u2019 option. Additionally, you can \u2018<strong>Select Docs<\/strong>\u2019 to display specific docs, or it will display all docs by default. There are options to change the <strong>Title, Subtitle, Placeholder Text<\/strong>, Docs not Found Title, Docs Not Found Subtitle, and more here.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"740\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-52.gif\" alt=\"Instant Answer\" class=\"wp-image-10133\" title=\"\"><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 4: Customize Message Settings&nbsp;<\/strong><\/h2>\n\n\n\n<p>Dal <strong>\u2018Message\u2019<\/strong> section, you can enable\/disable and customize the \u2018<strong>Ask<\/strong>\u2019 tab with the title and subtitle on the <strong>Content<\/strong> options. You can customize colours for titles, subtitles, buttons, labels, etc., from the <strong>Style<\/strong> options. You can add a custom subject and email address from the \u2018<strong>Mail Settings<\/strong>\u2019 tab and customize the success message title and text on the \u2018<strong>Success Screen<\/strong>\u2019 tab.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1349\" height=\"608\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-53.gif\" alt=\"Instant Answer\" class=\"wp-image-10134\" title=\"\"><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 5: Customize Instant Answer Resources<\/strong><\/h2>\n\n\n\n<p>From the \u2018<strong>Resources<\/strong>\u2019 tab, you can customize the header title and tab title in <strong>General<\/strong> sections. Additionally, you can choose docs category, and FAQ Content, and customize them with the number of docs, selections etc.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1347\" height=\"609\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-54.gif\" alt=\"Instant Answer\" class=\"wp-image-10135\" title=\"\"><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 6: Set Up Instant Answer Single Doc<\/strong><\/h2>\n\n\n\n<p>On the \u2018<strong>Doc. Singolo<\/strong>\u2019 tab, you can disable <strong>Branding<\/strong> e <strong>Reaction<\/strong> with a toggle button. Additionally, you can customize <strong>Reaction<\/strong> <strong>Text<\/strong> e <strong>Response Text<\/strong> to make your single docs appear visually engaging.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1348\" height=\"639\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-14.png\" alt=\"Instant Answer\" class=\"wp-image-10136\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-14.png 1348w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-14-300x142.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-14-1024x485.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-14-768x364.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-14-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-14-360x171.png 360w\" sizes=\"(max-width: 1348px) 100vw, 1348px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Step 7: Cross Domain To Show On Another Website<\/strong><\/h2>\n\n\n\n<p>If you want, you can use the \u2018<strong>Risposta istantanea<\/strong>\u2019 tool on the non-WordPress site by configuring its <a href=\"http:\/\/betterdocs.co\/it\/docs\/betterdocs-non-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>cross-domain integration<\/strong><\/a>. You just have to copy the code snippet and paste it on your website, and Instant Answer will be automatically embedded on that site.<\/p>\n\n\n\n<p>Vai al <strong>wp-admin -&gt; BetterDocs -&gt; Instant Answer -&gt; Cross Domain<\/strong>. Simply by copying and pasting the code snippet, you will be able to use BetterDocs on an external website.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"769\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15.png\" alt=\"Instant Answer\" class=\"wp-image-10137\" title=\"\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15.png 1600w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15-300x144.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15-1024x492.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15-768x369.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15-1536x738.png 1536w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15-18x9.png 18w, https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-15-360x173.png 360w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Esito finale<\/strong><\/h2>\n\n\n\n<p>By following all the simple steps above, you will be able to configure and display \u2018<strong>Risposta istantanea<\/strong>\u2019 on your website using <a href=\"https:\/\/wpdeveloper.com\/best-wordpress-documentation-plugins\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>BetterDocs for WordPress<\/strong>.<\/a><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"720\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2023\/11\/image-55.gif\" alt=\"Instant Answer\" class=\"wp-image-10138\" title=\"\"><\/figure>\n<\/div>\n\n\n<p>This is how you can configure Instant Answer with BetterDocs to reduce support pressure on your website and help your users get instant help through your knowledge base.<\/p>\n\n\n\n<p>Getting stuck? Feel free to<a href=\"https:\/\/wpdeveloper.com\/support\/\" target=\"_blank\" rel=\"noreferrer noopener\"> <strong>Contact Our Support<\/strong><\/a> for further assistance.<\/p>","protected":false},"excerpt":{"rendered":"<p>BetterDocs Pro comes with the Instant Answer tool that lets users easily find the articles they are looking for, make queries, or give feedback instantly using this. <\/p>","protected":false},"author":5,"featured_media":1853,"template":"","meta":{"_eb_attr":"","inline_featured_image":false,"_eb_data_table":"","_analytify_skip_tracking":false,"footnotes":""},"doc_category":[309],"doc_tag":[14,10,18,22,17,16],"knowledge_base":[282],"class_list":["post-502","docs","type-docs","status-publish","has-post-thumbnail","hentry","doc_category-configurations","doc_tag-configuration","doc_tag-betterdocs","doc_tag-documentation","doc_tag-instant-answer","doc_tag-knowledge-base","doc_tag-wordpress","knowledge_base-wordpress"],"year_month":"2026-04","word_count":613,"total_views":"14574","reactions":{"happy":"36","normal":"19","sad":"20"},"author_info":{"name":"rafin","author_nicename":"rafin","author_url":"https:\/\/betterdocs.co\/it\/author\/rafin\/"},"doc_category_info":[{"term_name":"Configurations","term_url":"https:\/\/betterdocs.co\/it\/docs\/shopify\/configurations\/"}],"doc_tag_info":[{"term_name":"configuration","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/configuration\/"},{"term_name":"betterdocs","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/betterdocs\/"},{"term_name":"documentation","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/documentation\/"},{"term_name":"Instant Answer","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/instant-answer\/"},{"term_name":"knowledge base","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/knowledge-base\/"},{"term_name":"WordPress","term_url":"https:\/\/betterdocs.co\/it\/docs-tag\/wordpress\/"}],"knowledge_base_info":[{"term_name":"WordPress","term_url":"https:\/\/betterdocs.co\/it\/docs\/wordpress\/","term_slug":"wordpress"}],"knowledge_base_slug":["wordpress"],"_links":{"self":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/users\/5"}],"version-history":[{"count":5,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/502\/revisions"}],"predecessor-version":[{"id":10140,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/docs\/502\/revisions\/10140"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media\/1853"}],"wp:attachment":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media?parent=502"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/doc_category?post=502"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/doc_tag?post=502"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/knowledge_base?post=502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}