{"id":8920,"date":"2023-08-02T18:24:30","date_gmt":"2023-08-02T12:24:30","guid":{"rendered":"https:\/\/betterdocs.co\/?page_id=8920"},"modified":"2024-01-03T11:40:12","modified_gmt":"2024-01-03T05:40:12","slug":"wp-manage-ninja","status":"publish","type":"page","link":"https:\/\/betterdocs.co\/it\/case-study\/wp-manage-ninja\/","title":{"rendered":"WP Manage Ninja"},"content":{"rendered":"
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Case Study<\/h2><\/div><\/div><\/div>\n\n\n\n

How WP Manage Ninja <\/mark>Supports Customers Using BetterDocs<\/h2><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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Shahjahan Jewel<\/p>

CEO, WP Manage Ninja LLC<\/p><\/div><\/div>

\u201cThe power of knowledge lies in well-documented information. BetterDocs helps me to share knowledge-base exactly the way I want. Most importantly, our users love how fast, effortless and simple the process has gotten since we started using BetterDocs. So, it’s a big win for us, but a bigger win for our end-users.\u201d<\/p><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

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<\/span>0<\/span>%<\/span><\/h4>

of customers expect brands to have an easy-to-use online self-service portal.<\/h3><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
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<\/span>0<\/span>%<\/span><\/h4>

of customers use a knowledge base if it is available and meets their needs.<\/h3><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
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of customers want to solve product and service-related issues or queries on their own.<\/h3><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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About<\/h2><\/div><\/div><\/div><\/div><\/a><\/div>\n\n\n\n

About<\/h2>

WP Manage Ninja<\/mark><\/a> is a renowned company in the WordPress industry, known for its innovative solutions and cutting-edge products. One of the flagship products of WP Manage Ninja is the Fluent Forms plugin, which revolutionizes form creation and management within the WordPress ecosystem. Apart from this, it offers several popular plugins – FluentCRM, WP Social Ninja, Ninja Tables, Fluent Support, Paymattic & AzonPress for WordPress.<\/p><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

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WP Manage Ninja Team Is Using BetterDocs For Their 6 Brands<\/mark><\/h2><\/div><\/div><\/div>\n\n\n\n

WP Manage Ninja has been using BetterDocs Knowledge Base plugin since 2021<\/strong>. The team has chosen BetterDocs as the go-to knowledge base solution for all of their 6 innovative products<\/strong>. With over 500,000<\/strong> satisfied customers across their various brands, WP Manage Ninja stands as a testament to the power and effectiveness of BetterDocs in providing top-notch support and resources to a vast user base.<\/h2><\/div><\/div><\/div>\n\n\n\n
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How BetterDocs<\/mark> Helps To Overcome Their Challenges<\/h2><\/div><\/div><\/div>\n\n\n\n

Without a comprehensive, accessible knowledge base, it becomes significantly difficult for employees, customers, or users to find prompt solutions to problems or answers to their queries swiftly. This unfortunate situation can result in extended, unnecessary response times and escalating frustration, ultimately leading to a substantially negative user experience. Furthermore, the beleaguered support teams must handle repetitive, basic inquiries repeatedly, compounding their workload.<\/h2><\/div><\/div><\/div>\n\n\n\n
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\u201cWe were struggling with the existing solution we had at our disposal at that time. And given how well-crafted WPDeveloper plugins are, switching to BetterDocs was a no-brainer.\u201d<\/h2>

Shahjahan Jewel<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n

A robust knowledge base streamlines access to information, allowing users to work efficiently and make informed decisions. WP Manage Ninja<\/strong> struggles with their previous solution. As soon as they discovered BetterDocs<\/strong> and learned about its features and advantages, they made the switch right away.<\/h2><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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Setting Targets<\/mark> For Achievable Outcomes<\/h2><\/div><\/div><\/div>\n\n\n\n

The BetterDocs plugin has the bold but obvious goal of building a strong knowledge base solution. And, the seamless WordPress integration was a game-changer for WP Manage Ninja\u2019s all 6 brands, revolutionizing how they managed their resources. With customization at their fingertips, they curated an immersive user experience that seamlessly aligned with their brand identity.<\/h2><\/div><\/div><\/div>\n\n\n\n
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\u201cThe implementation process was pretty simple. We activated the BetterDocs plugin & started writing knowledge-base documentation just like we do in a block editor. We found BetterDocs interface is easy to categorize documentation in various groups and users can easily navigate from one page to another in BetterDocs.\u201d<\/h2>

Shahjahan Jewel<\/p><\/div><\/div><\/div><\/div><\/div>\n\n\n\n

The result was brilliant multiple knowledge bases that addressed the maximum queries of users, empowering them to find solutions effortlessly. The transformative impact was evident as support ticket volumes reduced significantly, streamlining customer support and elevating user satisfaction to new heights.<\/h2><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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A Few Words Of Wisdom From WP Manage Ninja<\/mark> For Potential BetterDocs Users<\/h2><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n
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Shahjahan Jewel<\/p>

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\u201cThe user-friendly interface and intuitive design of BetterDocs made it easy for us to navigate through the plugin\u2019s features and settings. You can try this plugin to share your knowledge-base among users in a robust fashion.\u201d<\/p><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n

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Experience The Magic Of BetterDocs, The Ultimate Knowledge Base Plugin.<\/h2><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n\n\n
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Get Started Now<\/a><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":28,"featured_media":8949,"parent":8918,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-no-container-1.php","meta":{"_eb_attr":"","inline_featured_image":false,"_eb_data_table":"","_analytify_skip_tracking":false,"footnotes":""},"class_list":["post-8920","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/pages\/8920","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/comments?post=8920"}],"version-history":[{"count":11,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/pages\/8920\/revisions"}],"predecessor-version":[{"id":10991,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/pages\/8920\/revisions\/10991"}],"up":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/pages\/8918"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media\/8949"}],"wp:attachment":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media?parent=8920"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}