{"id":4752,"date":"2022-02-01T19:04:32","date_gmt":"2022-02-01T13:04:32","guid":{"rendered":"https:\/\/betterdocs.co\/?p=4752"},"modified":"2022-01-10T19:07:50","modified_gmt":"2022-01-10T13:07:50","slug":"effective-tips-knowledge-base-articles","status":"publish","type":"post","link":"https:\/\/betterdocs.co\/it\/effective-tips-knowledge-base-articles\/","title":{"rendered":"8+ Effective Tips &#038; Ready-To-Use Templates For Writing Great Knowledge Base Articles"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4752\" class=\"elementor elementor-4752\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-a5c0b84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a5c0b84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-995a314\" data-id=\"995a314\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3a27d9 elementor-widget elementor-widget-text-editor\" data-id=\"f3a27d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">In today&#8217;s world, where customer service and satisfaction are the ultimate goals, having <\/span><a href=\"https:\/\/betterdocs.co\/blog\/benefits-documentation-customer-support\/\" target=\"_blank\" rel=\"noopener\"><b>knowledge base articles<\/b><\/a><span style=\"font-weight: 400\"> on your organization&#8217;s website has become vital. Creating great documentation articles is a challenging task if you do not have any experience. Therefore, today we will share some effective tips for a knowledge base that will make your articles stand out, as well as free ready knowledge base article templates.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-2e8bde8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e8bde8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3bf919c\" data-id=\"3bf919c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a1ed26 elementor-widget elementor-widget-image\" data-id=\"8a1ed26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/Effective-Tips-Ready-To-Use-Templates-for-Writing-Great-Knowledge-Base-Articles.png\" class=\"attachment-full size-full wp-image-4754\" alt=\"knowledge base articles\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/Effective-Tips-Ready-To-Use-Templates-for-Writing-Great-Knowledge-Base-Articles.png 1280w, https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/Effective-Tips-Ready-To-Use-Templates-for-Writing-Great-Knowledge-Base-Articles-300x169.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/Effective-Tips-Ready-To-Use-Templates-for-Writing-Great-Knowledge-Base-Articles-1024x576.png 1024w, https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/Effective-Tips-Ready-To-Use-Templates-for-Writing-Great-Knowledge-Base-Articles-768x432.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/Effective-Tips-Ready-To-Use-Templates-for-Writing-Great-Knowledge-Base-Articles-18x10.png 18w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-40daaa8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40daaa8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8214c90\" data-id=\"8214c90\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cf033d4 elementor-widget elementor-widget-text-editor\" data-id=\"cf033d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>What Does Knowledge Base Means?\u00a0<\/b><\/h2><p><span style=\"font-weight: 400\">Before jumping to the effective tips for knowledge base articles, let\u2019s check out what does knowledge base means. A<\/span><a href=\"https:\/\/betterdocs.co\/blog\/benefits-documentation-customer-support\/\" target=\"_blank\" rel=\"noopener\"><b> knowledge base<\/b><\/a><span style=\"font-weight: 400\"> (KB) is an online database that contains information about a company, its products or services, or subject matters related to the company. Either artificial intelligence or an expert contributor collects and stores the data.<\/span><\/p><p><span style=\"font-weight: 400\">It is important to provide information from a <\/span><b>company&#8217;s knowledge base to customers<\/b><span style=\"font-weight: 400\">, prospects, and even employees. Several sections can be created to provide information about the individual departments, instructions on product usage, as well as original content that offers in-depth solutions. The most popular category of knowledge base articles are:<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">How-to articles,\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">troubleshoots,\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">FAQs,\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Update articles, and many more.\u00a0<\/span><\/li><\/ul><h2><b>Why Should You Invest In Knowledge Base Articles?\u00a0<\/b><\/h2><p><span style=\"font-weight: 400\">It takes time and human resources to create great knowledge base articles. But is it worth it to <\/span><a href=\"https:\/\/betterdocs.co\/blog\/invest-internal-knowledge-base\/\" target=\"_blank\" rel=\"noopener\"><b>invest in knowledge base<\/b><\/a><span style=\"font-weight: 400\"> articles? To find out the answers, check out the facts below.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">\u2705 In order to onboard new customers, you need to explain your products and services clearly. The majority of people get to know your products through customer service, blogs, videos, and reviews, etc. It will be easier to<\/span><b> brief potential customers<\/b><span style=\"font-weight: 400\"> if you have documentation articles about product &amp; service usage.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">\u2705 Any business seeks to <\/span><a href=\"https:\/\/betterdocs.co\/blog\/how-to-optimize-your-knowledge-base-for-seo-to-rank-higher\/\" target=\"_blank\" rel=\"noopener\"><b>increase its customer retention<\/b><\/a><span style=\"font-weight: 400\"> rate. Returning customers bring in more revenue than new ones. It is not difficult for your customers to auto-teach themselves if you maintain documentation articles about the products and services. This will eventually increase the customer retention rate.\u00a0\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">\u2705 Great documentation articles can also serve as a <\/span><a href=\"https:\/\/wpdeveloper.com\/knowledge-base-documentations\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>hub for your company resources<\/b><\/a><span style=\"font-weight: 400\">. Whether it&#8217;s new employees or potential customers, all can check out the updates about your organization, products, and services at a glance. For this KB articles are considered as online deeds of your company.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">\u2705 By having well-written documentation articles about your products and services, you can also <\/span><a href=\"https:\/\/betterdocs.co\/blog\/customer-support-vs-customer-service-skills\/\" target=\"_blank\" rel=\"noopener\"><b>reduce the burden on customer support<\/b><\/a><span style=\"font-weight: 400\"> as well. Want to know how? If you have troubleshooting and FAQ documentation, when customers encounter problems, they can refer to these, thus reducing the need for support tickets for your organization.<\/span><\/p><p><span style=\"font-weight: 400\">\u2705 When you have enough documentation articles and other types of content on your website, including blogs and pages, users will land on your website contents when searching for related information.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-21e6b97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21e6b97\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-acef1bd\" data-id=\"acef1bd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bfd5638 elementor-widget elementor-widget-image\" data-id=\"bfd5638\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"926\" height=\"544\" src=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/screely-1640679512686.png\" class=\"attachment-full size-full wp-image-4758\" alt=\"knowledge base articles\" srcset=\"https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/screely-1640679512686.png 926w, https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/screely-1640679512686-300x176.png 300w, https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/screely-1640679512686-768x451.png 768w, https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/screely-1640679512686-18x12.png 18w\" sizes=\"(max-width: 926px) 100vw, 926px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ad71c44\" data-id=\"ad71c44\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-335b446 elementor-widget elementor-widget-text-editor\" data-id=\"335b446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">This will <\/span><b>increase your search engine ranking<\/b><span style=\"font-weight: 400\"> immediately since search engines will consider your site as a helpful one. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-ddf974c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddf974c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f0499c0\" data-id=\"f0499c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-55f9e3b elementor-widget elementor-widget-text-editor\" data-id=\"55f9e3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">As a result of the above points, we can conclude that investing in knowledge base articles will surely result in success in the future. It will <\/span><b>enhance customer satisfaction<\/b><span style=\"font-weight: 400\"> and provide better services at the same time.\u00a0\u00a0<\/span><\/p><h2><b>5 Effective Tips For Knowledge Base Articles<\/b><\/h2><p><span style=\"font-weight: 400\">Understanding how essential it is to have knowledge base articles on your website, the next concern is how to make these articles more effective? To help you out, here presenting the top effective tips for knowledge base articles. Let\u2019s get started.\u00a0<\/span><\/p><h3><b>1\ufe0f\u20e3 Don\u2019t Assume Your Customer Knows Everything<\/b><\/h3><p><span style=\"font-weight: 400\">If you are writing documentation articles, the first thing you should consider is that you shouldn&#8217;t assume your readers know everything about your products or services. Therefore, you should write each knowledge base article thoroughly. Assuming that the people who are reading your articles are total beginners, for example, is a good strategy for drafting your help desk articles. <\/span><b>Don&#8217;t use advanced terminology and jargon <\/b><span style=\"font-weight: 400\">for the basic documentation. The safest assumption is that customers will need guidance on each step.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">You could, for instance, write how-to KB articles if you need to acknowledge readers about <\/span><a href=\"https:\/\/betterdocs.co\/docs\/activate-betterdocs\/\" target=\"_blank\" rel=\"noopener\"><b>installing your product or plugin<\/b><\/a><span style=\"font-weight: 400\">. Also, write down each step descriptively so that readers get a clear idea about what they have to do. If they need to get any additional third-party software or plugin, you should also mention that.\u00a0<\/span><\/p><h3><b>2\ufe0f\u20e3 Provide Easy Scrolling With Anchor Links<\/b><\/h3><p><span style=\"font-weight: 400\">As said earlier, you can\u2019t assume that every step you have written in the knowledge base article is essential for your readers. They might need help in the third or last steps. So to improve your KB articles readability, you can add <\/span><a href=\"https:\/\/betterdocs.co\/docs\/table-of-contents-toc\/\" target=\"_blank\" rel=\"noopener\"><b>Table Of Content<\/b><\/a><span style=\"font-weight: 400\"> with anchor links.<\/span><\/p><p><span style=\"font-weight: 400\">This will also improve your site navigation as well. Another benefit is that if your reader wants to go back to previous steps they can easily do that by clicking on the Table Of Content anchors. Additionally, readers can easily skip past the information they do not need and jump right to the information they need.<\/span><\/p><p><span style=\"font-weight: 400\">Check out the example of using <\/span><b>Table Of Content<\/b><span style=\"font-weight: 400\"> in a documentation article using <\/span><b>BetterDocs<\/b><span style=\"font-weight: 400\"> documentation plugin.\u00a0<\/span><\/p><p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh5.googleusercontent.com\/m-AT1J2FbqnZzxM-W85fy_7uQ6RbHYxH9MzJ42PPRwgwfKst0x7GjWdkz0DmkKZ6Tw3aDUqel4CSbNw9wH1HzdzzGrF0Dwaa0fw0d_hl4LHoWJvWoBpyZIyG2JbzcJbSZSQd4ann\" alt=\"knowledge base articles\" width=\"1600\" height=\"646\" title=\"\"><\/p><h3><b>3\ufe0f\u20e3 Add Easy-To-Read Titles For KB Articles<\/b><\/h3><p><span style=\"font-weight: 400\">In writing knowledge base articles, you should <\/span><b>research what kinds of information<\/b><span style=\"font-weight: 400\"> your customers are looking for and give titles that reflect that. Usually, customers look for what kind of feature or service you are providing, how to use them, what to do when they get stuck, etc. Keeping this information in mind you should create them.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">For instance, you provide WordPress plugins. So your titles should be; \u2018How To Install The WordPress Plugin?\u2019, \u2018What Are The Basic Features\u2019, \u2018How To Get The Advanced Features\u2019, etc.<\/span><\/p><h3><b>4\ufe0f\u20e3 Use Images, GIFs, &amp; Videos In Necessary Steps<\/b><\/h3><p><span style=\"font-weight: 400\">Whenever people look for answers or solutions, it\u2019s getting easier to understand them if you could help to visualize them. Images, videos, GIFs are the best option to <\/span><a href=\"https:\/\/wpdeveloper.com\/betterdocs-wordpress-knowledge-base\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>improve documentation articles\u2019 readability<\/b><\/a><span style=\"font-weight: 400\">. Moreover, adding images, GIFs, or other forms of interactive visualization will help readers understand your article better. As a result, your KB articles will get more engagement and rank higher in search results.\u00a0<\/span><\/p><h3><b>5\ufe0f\u20e3 Organize Documentation Articles In Logical Order<\/b><\/h3><p><span style=\"font-weight: 400\">The ultimate goal of managing documentation is to <\/span><b>help your customers<\/b><span style=\"font-weight: 400\">. It is not enough to write resourceful knowledge base articles; you need to present them in a way that makes them easy to comprehend and find. For that, you have to design your documentation articles in a logical order<\/span><\/p><p><span style=\"font-weight: 400\">So <\/span><a href=\"https:\/\/betterdocs.co\/docs\/betterdocs-category-grid\/\" target=\"_blank\" rel=\"noopener\"><b>categorizing your KB articles<\/b><\/a><span style=\"font-weight: 400\"> will help you to give your knowledge base a more organized appearance. You should include categories, tags, keywords, etc. with every article in a knowledge base, and represent it in a way that shows the full life cycle of your product or service.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">For example, if your product is a WordPress plugin, then the category appearance can be like this; <\/span><b>Getting Started \u2192 Learning \u2192 Configuration \u2192 Troubleshooting<\/b><span style=\"font-weight: 400\">, etc. Here we have added <\/span><a href=\"https:\/\/betterdocs.co\/docs\/\" target=\"_blank\" rel=\"noopener\"><b>BetterDocs websites documentation<\/b><\/a><span style=\"font-weight: 400\"> pages category view. <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh4.googleusercontent.com\/sejRsh7POgEpHcxW4Q_7OHL3obU67ak70TaZoiV5n3RMvi_45c1Yis297OkS1UuMtY09pCiitvpi-yqfcnL8Ls4FhdLUwTdaRPk_PpYYadUOOokKKU9IFH_83cPG2k-YrA7qUf--\" alt=\"knowledge base articles\" width=\"1600\" height=\"646\" title=\"\"><\/span><\/p><h2><b>More Tips To Keep In Mind While Writing Documentation Articles<\/b><\/h2><p><span style=\"font-weight: 400\">As well as the above tips, there are more suggestions you can follow to improve your knowledge base articles. Here we have listed down more helpful tips to guide you for writing great documentation articles.\u00a0\u00a0<\/span><\/p><h3><b>6\ufe0f\u20e3 Avoid Using In-House Jargons In Documentation Articles<\/b><\/h3><p><span style=\"font-weight: 400\">There is jargon used by the developers, designers, and other team members in your company to assist in team communication. But it\u2019s not obvious that your customers are also familiar with them. That&#8217;s why you should create KB articles that are <\/span><b>jargon-free<\/b><span style=\"font-weight: 400\"> and easy to understand. It is always best to provide a <\/span><b>simpler explanation for any terminology<\/b><span style=\"font-weight: 400\"> you need to use in your documentation articles. It will help your customers better understand what you are selling or providing to them.\u00a0<\/span><\/p><h3><b>7\ufe0f\u20e3 Reference Other Articles In Documentation Strategically<\/b><\/h3><p><span style=\"font-weight: 400\">Once you begin <\/span><a href=\"https:\/\/wpdeveloper.com\/support-tickets-knowledge-base\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>managing your knowledge base articles<\/b><\/a><span style=\"font-weight: 400\">, you will find yourself in a situation where one KB article depends on another. There is no point in repeating the same information twice, as it would lengthen your documentation as well as make it more difficult to locate actual data. You can strategically deal with this situation by linking other KB articles into one where it is needed. This will improve your KB articles\u2019 readability and increase backlinking in your articles.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">For instance, if in a process of configuration, if customers must follow other articles first, then you can represent them backlinking like this.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh5.googleusercontent.com\/EZTcnxycQushZsvVRYQ3c3ji6OtfXJ6AUtHjNW-WwAnGtuNEYheYhbcCRlNvEQRYyagWCs_7mO2mKVZv77cWH90CWyykKyIs_w3pQCCXbW32rcT3okXvtxb1ovse_-AOB8Mmh3HF\" alt=\"knowledge base articles\" width=\"1600\" height=\"962\" title=\"\"><\/p><h3><b>8\ufe0f\u20e3 Work On Improving Knowledge Base Articles Readability<\/b><\/h3><p><span style=\"font-weight: 400\">Must notify you that creating knowledge base documentation is not a one-time thing! The service you are providing or the product you are selling <\/span><b>gets new changes often<\/b><span style=\"font-weight: 400\">. So you have to update your knowledge base articles according to new changes. Unless you do that, your customers will not be able to find what they are looking for, resulting in a decrease in customer service.<\/span><\/p><p><span style=\"font-weight: 400\">You not only have to update your knowledge base articles for new updates. The documentation representing the <\/span><b>pattern can also get backdated<\/b><span style=\"font-weight: 400\">. In such cases, you must update them as well to meet customers\u2019 needs.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">Another advanced tip is to collect readers\u2019 ratings and feelings about your documentation articles, whether they are finding them helpful or not. Using these resourceful analytics data, you can easily identify the areas for improvement and optimize your documentation articles. Here is an example to measure your knowledge base articles standard using <\/span><a href=\"https:\/\/wordpress.org\/plugins\/betterdocs\/\" target=\"_blank\" rel=\"noopener\"><b>BetterDocs knowledge base<\/b><\/a><span style=\"font-weight: 400\"> plugin.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh5.googleusercontent.com\/VXBSwupJKz4hSW0dzaujLNBAbLDfDm78apQRxzofzqGTKvbrJvkjbwqhpy87IGluoOtXk4bYUGPzVOM19LPju8OTm1Pe1FBoLzvAU63iRu8ajU34HnpJC00tZf_vaXz5GjGEaJT9\" alt=\"knowledge base articles\" width=\"1600\" height=\"685\" title=\"\"><\/p><h2><b>Get An Advanced Knowledge Base Plugin For Managing Documentation<\/b><\/h2><p><span style=\"font-weight: 400\">Following the above essential tips for knowledge base articles will surely make them great. But implementing all the suggestions <\/span><b>manually is very difficult to keep track<\/b><span style=\"font-weight: 400\"> of all. Getting an advanced knowledge base plugin in your WordPress website will help you in automating your knowledge base article. And among many options, the most popular knowledge base plugin, BetterDocs will provide you with all the facilities you will need.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">With this stunning knowledge base plugin, you can easily create a knowledge base on your website, write documentation articles, organize them by categories, add Table Of Content, and so on. Moreover, you can create <\/span><a href=\"https:\/\/betterdocs.co\/docs\/multiple-knowledge-base\/\" target=\"_blank\" rel=\"noopener\"><b>Multiple Knowledge Bases<\/b><\/a><span style=\"font-weight: 400\"> for different products and services.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">This knowledge base plugin advanced dashboard will help you to analyze every KB article\u2019s performance thoroughly. You will also get <\/span><a href=\"https:\/\/betterdocs.co\/docs\/configure-instant-answer-betterdocs\/\" target=\"_blank\" rel=\"noopener\"><b>Instant Answer chat bot<\/b><\/a><b>, advanced search bar<\/b><span style=\"font-weight: 400\">, option to feature <\/span><a href=\"https:\/\/betterdocs.co\/docs\/how-to-feature-popular-docs-on-knowledge-base-using-betterdocs\/\" target=\"_blank\" rel=\"noopener\"><b>Popular Docs<\/b><\/a><span style=\"font-weight: 400\">, and the list can go on. With all its basic and premium features, <\/span><a href=\"https:\/\/betterdocs.co\/\" target=\"_blank\" rel=\"noopener\"><b>BetterDocs<\/b><\/a><span style=\"font-weight: 400\"> knowledge base plugin is a complete solution for managing your knowledge base efficiently.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-db22efe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"db22efe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dfbfb4a\" data-id=\"dfbfb4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03862b5 elementor-cta--skin-cover elementor-cta--valign-bottom elementor-animated-content elementor-bg-transform elementor-bg-transform-zoom-in elementor-widget elementor-widget-call-to-action\" data-id=\"03862b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/betterdocs.co\/wp-content\/uploads\/2021\/12\/BetterDocs_hits_20000_active_user_1280_720.jpeg);\" role=\"img\" aria-label=\"customer service skill\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-cta__button-wrapper elementor-cta__content-item elementor-content-item elementor-animated-item--grow\">\n\t\t\t\t\t<a class=\"elementor-cta__button elementor-button elementor-size-md\" href=\"https:\/\/betterdocs.co\/\" target=\"_blank\">\n\t\t\t\t\t\tGet Started With BetterDocs\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-3adf0d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3adf0d2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8952648\" data-id=\"8952648\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d1724d elementor-widget elementor-widget-text-editor\" data-id=\"5d1724d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><b>Top 3+ Ready Knowledge Base Article Templates To Follow<\/b><\/h2><p><span style=\"font-weight: 400\">As already mentioned above knowledge base articles can be in many types depending on the kind of information you want to represent. <\/span><a href=\"https:\/\/essential-addons.com\/elementor\/software-tools-technical-writing\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>BetterDocs knowledge base<\/b><\/a><span style=\"font-weight: 400\"> plugin will help you in managing KB articles. But to write them? To help you out, here we have presented popular knowledge articles templates [FREE], that you can follow and create great knowledge base articles.\u00a0<\/span><\/p><h3><b>Knowledge Base Template Sample For How-Tos\u2019<\/b><\/h3><p><span style=\"font-weight: 400\">The difference between <\/span><a href=\"https:\/\/betterdocs.co\/blog\/how-to-write-a-sop-documentation\/\" target=\"_blank\" rel=\"noopener\"><b>how-to articles<\/b><\/a><span style=\"font-weight: 400\"> and informational articles is that they explain how to use a specific feature without any troubleshooting steps. As a rule, they are structured like a list and should limit themselves to a single feature or task, such as implementing new features to your website or installing a plugin.<\/span><\/p><p><span style=\"font-weight: 400\">Here is a popular ready knowledge base article template for writing How-To documentations: <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-c7906de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c7906de\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-58d5998\" data-id=\"58d5998\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bb2fd8 elementor-widget elementor-widget-text-editor\" data-id=\"6bb2fd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><span style=\"font-weight: 400\">[Title Of The Documentation article]<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Introduction<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Prerequisites (Dependency instruction for following this article)<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Table Of Contents<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Instructions<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Step 1:<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Step 2:\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Step 3:\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">..<\/span><span style=\"font-weight: 400\">.<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Final Outcome<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">For further help, navigate them to your customer support.<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-60787c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"60787c7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-224560d\" data-id=\"224560d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-56832a7 elementor-widget elementor-widget-text-editor\" data-id=\"56832a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">If you are looking for live template sample of a how-to documentation article, then check this out. <\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh4.googleusercontent.com\/OrqZ-128rpuV-b1VfENsHg_5Ymp10XS9fqhp9YpG8SXHkEVlbpOq-IgJtcXIW115nVqfU18zBLVn5inlA4qI_oWdC_MhA_ghSwyP8ngdYaPm-Pyxbb4WJ-gGFVyCJKKIP8zmxvei\" alt=\"knowledge base articles\" width=\"1600\" height=\"647\" title=\"\"><\/p><h3><b>Troubleshooting Knowledge Base Articles Example<\/b><\/h3><p><a href=\"https:\/\/wpdeveloper.com\/troubleshoot-preview-loading-error-elementor\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>Troubleshooting articles<\/b><\/a><span style=\"font-weight: 400\"> provide information about resolving a specific customer issue. In the same way as how-to articles, troubleshooting articles should focus on one particular issue.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">There are many different ways to troubleshoot your computer, but you should focus on one problem at a time.<\/span><\/p><p><span style=\"font-weight: 400\">Here is a popular ready knowledge base article template for writing Troubleshooting documentations:\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8a40bef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a40bef\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70fe7d3\" data-id=\"70fe7d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-284851a elementor-widget elementor-widget-text-editor\" data-id=\"284851a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><span style=\"font-weight: 400\">Troubleshooting: [Title Of The Issue]<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Problem (Describe the problem you wish to resolve and what causes it in general.)<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Anchor links to other specific resolutions<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Solution 1:<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Solution 2:\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Solution 3:\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">.<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Final Outcome<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">For further help, navigate them to your customer support.<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-dd15317 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dd15317\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-739cb7e\" data-id=\"739cb7e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5989c95 elementor-widget elementor-widget-text-editor\" data-id=\"5989c95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><b>Ready Templates For Writing Information Articles<\/b><\/h3><p><span style=\"font-weight: 400\">The purpose of an <\/span><b>informational article<\/b><span style=\"font-weight: 400\"> is to review a particular system, function, or feature of your product. There is no need to describe step-by-step problem-solving processes or get into the details of a particular feature. In lieu of this, they provide an overview of any features or options available and educate the user on something they aren&#8217;t familiar with.<\/span><\/p><p><span style=\"font-weight: 400\">Here is a popular ready knowledge base article template for writing information documentations:\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e51331c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e51331c\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-778571c\" data-id=\"778571c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97b0b00 elementor-widget elementor-widget-text-editor\" data-id=\"97b0b00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>[Title Of The Documentation article]<\/em><\/p><p><em>[Brief overview description of the product or feature.]<\/em><\/p><p><em>Table Of Content<\/em><\/p><p><em>Features:<\/em><\/p><p><em>Feature 1<\/em><br \/><em>Feature 2<\/em><br \/><em>Feature 3<\/em><br \/><em>Etc.<\/em><br \/><em>Final Outcome<\/em><br \/><em>For further help, navigate them to your customer support.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-8467757 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8467757\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c3b0183\" data-id=\"c3b0183\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1607c88 elementor-widget elementor-widget-text-editor\" data-id=\"1607c88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Check out a sample of information type documentation article from Slack website.\u00a0<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh4.googleusercontent.com\/O5tXkZ18KjY3ZNFhuCnW6DJrqzgSdX9g45aTuNylDO86BsJDnHW9kBGnRwpO6qk7eUECLJ7MQ9108thJGc3whCXu-b517hXGXbEtnAeMJ5tpyYFawKkKKu_mQ7eUCijt7EmOzpt5\" alt=\"knowledge base articles\" width=\"1600\" height=\"613\" title=\"\"><\/p><p style=\"text-align: center\"><span style=\"font-weight: 400\">Source: Slack<\/span><\/p><h3><b>Ready Knowledge Base Article Template For FAQ<\/b><\/h3><p><a href=\"https:\/\/betterdocs.co\/blog\/faq-page-betterdocs\/\" target=\"_blank\" rel=\"noopener\"><b>FAQ pages<\/b><\/a><span style=\"font-weight: 400\"> are knowledge base articles that list common questions related to a specific area of your product. The FAQ section of some companies explains things like shipping and order issues, payment processing, and account management. Depending on the product area, you may include a single FAQ or several smaller FAQs.<\/span><\/p><p><span style=\"font-weight: 400\">Here is a popular ready knowledge base article template for writing FAQ documentation: <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-cd38864 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cd38864\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82daa38\" data-id=\"82daa38\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-70dbfa7 elementor-widget elementor-widget-text-editor\" data-id=\"70dbfa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><span style=\"font-weight: 400\">[Title]<\/span><\/em><\/p><p><i>Question 1:<\/i><\/p><p>Answer 1:<\/p><p><em><span style=\"font-weight: 400\">Question 2:<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Answer 2:\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Question 3:\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">Answer 3:\u00a0<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">.<\/span><span style=\"font-weight: 400\">.<\/span><\/em><\/p><p><em><span style=\"font-weight: 400\">For further help, navigate them to your customer support.<\/span><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-4381a79 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4381a79\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0897c7c\" data-id=\"0897c7c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d129965 elementor-widget elementor-widget-text-editor\" data-id=\"d129965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400\">For a live example, here is a demo of FAQ page from <\/span><a href=\"https:\/\/betterlinks.io\/betterlinks-link-management-plugin-for-wordpress\/\" target=\"_blank\" rel=\"noopener\"><b>link management plugin, BetterLinks<\/b><\/a><span style=\"font-weight: 400\"> website.<\/span><\/p><h2 id=\"h.l1pod3frcytc\" class=\"c12\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/lh5.googleusercontent.com\/HrSzOZ73xWhaETEsuJRNSf0Gb9dgM1r-O9I5XkRzik6Lx20OZGsBT_tSfMu_awmZBlCm4n3rJUAWlzmrPaUi6xFbGFDYHJqI52R2RTb7QBswZifa-LBtaiuD5EGcsXvg_PRHpZOU\" alt=\"knowledge base articles\" width=\"1600\" height=\"613\" title=\"\"><\/h2><h2><b>Enhance Customer Experience With Great Documentation Articles \ud83d\ude80<\/b><\/h2><p><span style=\"font-weight: 400\">Since knowledge base articles are such an incredibly significant part of your customer&#8217;s experience, you should pay attention to how you write and structure them. Following essential tips for knowledge base articles will help you to <\/span><a href=\"https:\/\/betterdocs.co\/blog\/customer-appreciation-ideas\/\" target=\"_blank\" rel=\"noopener\"><b>streamline your customer service<\/b><\/a><span style=\"font-weight: 400\">. So what are you waiting for? Create great knowledge base articles following these helpful tips and start managing them with a powerful knowledge base plugin, <\/span><a href=\"https:\/\/essential-addons.com\/elementor\/documentation-page-with-elementor\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>BetterDocs<\/b><\/a><span style=\"font-weight: 400\">.\u00a0<\/span><\/p><p><span style=\"font-weight: 400\">If you have found this bag of effective tips for managing your kb articles, then don\u2019t forget to share your thoughts with us through comments or joining <\/span><a href=\"https:\/\/www.facebook.com\/groups\/432798227512253\" target=\"_blank\" rel=\"nofollow noopener\"><b>Facebook Community<\/b><\/a><span style=\"font-weight: 400\">. Aso, do <\/span><a href=\"https:\/\/betterdocs.co\/blog\" target=\"_blank\" rel=\"noopener\"><b>subscribe to our blog<\/b><\/a><span style=\"font-weight: 400\"> to stay updated with these kinds of effective tips and tricks for your knowledge base.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Find out the top 8+ essential tips for writing knowledge base articles along with ready-made templates to help you improve your documentation.<\/p>","protected":false},"author":14,"featured_media":4754,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","inline_featured_image":false,"_eb_data_table":"","_analytify_skip_tracking":false,"footnotes":"","_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[182,58],"tags":[64,239,32,240,28,238,241],"class_list":["post-4752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guide","category-tutorial","tag-documentation","tag-documentation-articles","tag-documentation-plugin","tag-kb-articles","tag-knowledge-base","tag-knowledge-base-articles","tag-tips-for-knowledge-base"],"nelio_content":{"autoShareEndMode":"never","automationSources":{"useCustomSentences":false,"customSentences":[]},"efiAlt":"","efiUrl":"","followers":[14],"highlights":[],"isAutoShareEnabled":true,"networkImageIds":[],"permalinkQueryArgs":[],"series":[],"suggestedReferences":[]},"_links":{"self":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/posts\/4752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/comments?post=4752"}],"version-history":[{"count":10,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/posts\/4752\/revisions"}],"predecessor-version":[{"id":4884,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/posts\/4752\/revisions\/4884"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media\/4754"}],"wp:attachment":[{"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/media?parent=4752"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/categories?post=4752"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/betterdocs.co\/it\/wp-json\/wp\/v2\/tags?post=4752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}