{"id":5001,"date":"2022-03-22T19:51:52","date_gmt":"2022-03-22T13:51:52","guid":{"rendered":"https:\/\/betterdocs.co\/?p=5001"},"modified":"2022-03-15T18:52:45","modified_gmt":"2022-03-15T12:52:45","slug":"best-wordpress-live-chat-plugins","status":"publish","type":"post","link":"https:\/\/betterdocs.co\/it\/best-wordpress-live-chat-plugins\/","title":{"rendered":"Top 5 Best WordPress Live Chat Plugins + Bonus"},"content":{"rendered":"

Everyone wants automated service to improve customer satisfaction, so why be left behind when you can get <\/span>WordPress live chat plugins<\/b><\/a> and improve customer support! Indeed, picking the best live chat support from thousands of popular plugins isn\u2019t an easy task. Today we will provide you with the optimized guide to get the best WordPress live chat plugins for your website.<\/span><\/p>\n

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Before starting, let\u2019s take a look at the difference between <\/span>live chat support<\/b><\/a> and manual customer support. Live chat support is an online communication process that lets you and your website visitors communicate in real-time and give automatic responses. On the other hand, in conventional customer support, support executives have to respond to customer queries and troubleshoot problem. Live chat is a great method of communicating with customers in place of phone calls and emails. Sending a message is as simple as typing it in the chatbox and sending it.\u00a0<\/span><\/p>\n

Today, <\/span>79 % of customers<\/b><\/a> choose live chat over any other method of communication.<\/span><\/p><\/blockquote>\n

Why Do You Need Live Chat Support On Your Website?\u00a0<\/b><\/h2>\n

Here’s the tour to learn why you should emphasize live chat support for your business over conventional customer support.\u00a0 The top 3 benefits of integrating live chat support are presented here.\u00a0<\/span><\/p>\n

\ud83c\udfaf Be Available 24\/7 For Live Customer Support<\/b><\/h3>\n

If you have only one customer support team for customer service, it’s difficult to communicate with them at all hours and answer their queries. On top of that, there are numerous holidays and weekends when being available 24\/7 becomes more challenging. Using live chat support allows you to be <\/span>available to your customers<\/b> in real-time.\u00a0<\/span><\/p>\n

\ud83c\udfaf Reduce Customer Support Ticket Numbers<\/b><\/h3>\n

When your website doesn\u2019t have a WordPress live chat plugin activated, then customers have to contact your support team through contact forms or forums. That means a numerous number of support tickets piling up in your system. Some of the tickets are so short that they can be solved with one-line answers if you have WordPress live chat plugins.\u00a0<\/span><\/p>\n

\"declineSo, your customers can get auto-generated answers for simple queries and support tickets for complex questions. Thus you can keep <\/span>support ticket numbers under control<\/b>.\u00a0<\/span><\/p>\n

\ud83c\udfaf Increase Level Of Customer Satisfaction<\/b><\/h3>\n

One of the key metrics to improve your customer satisfaction bar is to respond promptly to customer queries. When you activate WordPress live chat plugins to your website, it will help you to communicate with your customers 24\/7. Thus your customers always get support for products or service-related queries, troubleshooting, and so on. This will <\/span>make your customers happier<\/b>, increase customer retention and the list goes on.\u00a0<\/span><\/p>\n

Need to mention that, another user-friendly way to redure pressure from your customer support is by adding a knowledge base plugin. For WordPress users, you should check out <\/span>BetterDocs<\/b><\/a>, the most popular documentation plugin with <\/span>over 30k active users<\/b><\/span>. With its exclusive Risposta istantanea<\/strong> feature, this plugin can redirect your audience directly to your documentation, saving you a lot of support time. Feeling compelled to know more? Then jump to the bonus section.<\/span>\u00a0<\/span><\/p><\/blockquote>\n

Top Picks: 5 Best WordPress Live Chat Plugins<\/b><\/h2>\n

Time to explore the best WordPress live chat plugins. We\u2019ve handpicked the chat plugins based on trending popularity, service they provide, exclusive features they have, and so on. Let\u2019s get started.\u00a0<\/span><\/p>\n

1\ufe0f\u20e3 Crisp For Live Chat Support<\/b><\/h3>\n

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Con <\/span>Crisp<\/b><\/a>, you can get free live chat support on your website and interact with visitors. This WordPress chatbot plugin makes it simple to handle the following live chat situations. Crisp Live Chatbot plugin is designed to connect users with support teams and humanize the often sterile experience of online customer service.\u00a0<\/span><\/p>\n

With great features like the \u2018MagicBrowse\u2019 feature, which lets support agents browse websites with users. Additionally, this WordPress live chat plugin is made for teams that like to provide users with personal assistance, or who offer complex products that require organic customer support.<\/span><\/p>\n

Here is the list of popular features:<\/strong><\/p>\n