{"id":8918,"date":"2023-08-02T14:43:09","date_gmt":"2023-08-02T08:43:09","guid":{"rendered":"https:\/\/betterdocs.co\/?page_id=8918"},"modified":"2026-11-12T19:15:55","modified_gmt":"2026-11-12T13:15:55","slug":"case-study","status":"publish","type":"page","link":"https:\/\/betterdocs.co\/nl\/case-study\/","title":{"rendered":"Case Study"},"content":{"rendered":"\t\t
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Customer stories<\/p>\n\t\t\n<\/div>\n\t\t\t

How teams run their docs on BetterDocs.<\/h1>\n\t\t\n<\/div>\n
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Read the stories<\/p>\n\t\t\t\t\t

<\/rect><\/path><\/svg><\/div>\n\t\t\n<\/a>\n\t\t\t\n\tInstall free\n<\/a>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n
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From a 60-plugin WooCommerce catalog to a product family with 500,000 customers, these teams moved their documentation into BetterDocs and cut the repeat questions reaching support.<\/p>\n\t\t

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3 teams<\/strong> \u00b7 500K+ users supported<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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Featured story<\/p>\n\t\t\t\t\t

How WPFactory documents 60+ WooCommerce plugins in one place.<\/h2>\n\t\t\t\t\t

Docs for more than 60 plugins were scattered and hard to search. WPFactory moved them into BetterDocs, gave every plugin its own knowledge base, and used analytics to find what was missing.<\/p>\n\t\t\n<\/div>\n

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1+ year on BetterDocs<\/p>\n\t\t\t\t\t

One knowledge base system for the full plugin catalog, with a dedicated space for each product.<\/p>\n\t\t\n<\/div>\n

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~10 hours a week saved<\/p>\n\t\t\t\t\t

Users find answers in the docs instead of opening tickets for the same questions.<\/p>\n\t\t\n<\/div>\n

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~20% lighter support load<\/p>\n\t\t\t\t\t

Analytics show which articles underperform, so the team fixes gaps before they turn into tickets.<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n \t\t\t

Read the WPFactory story<\/p>\n\t\t\t\t\t

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All stories<\/p>\n\t\t\t\t\t

Read how they did it.<\/h2>\n\t\t\t\t\t

Three WordPress product teams, three different support problems, one knowledge base.<\/p>\n\t\t\n<\/div>\n

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WPFactory: one knowledge base for 60+ plugins<\/h3>\n\t\t\t\t\t

Multiple knowledge bases and analytics replaced scattered docs and the same tickets coming in again and again.<\/p>\n\t\t\t\t\t

Read the story \u2192<\/p>\n\t\t\n<\/div>\n\n<\/a>\n\n \t\t\t\"How\t\t

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WP Manage Ninja: docs for 6 brands and 500K+ users<\/h3>\n\t\t\t\t\t

Fluent Forms, FluentCRM and four more products have run their help centers on BetterDocs since 2021.<\/p>\n\t\t\t\t\t

Read the story \u2192<\/p>\n\t\t\n<\/div>\n\n<\/a>\n\n \t\t\t\"BetterDocs\t\t

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GetGenie AI: self-serve support for an AI SaaS<\/h3>\n\t\t\t\t\t

Since 2021, GetGenie AI has used BetterDocs to give its WordPress and SaaS users answers without waiting on support.<\/p>\n\t\t\t\t\t

Read the story \u2192<\/p>\n\t\t\n<\/div>\n\n<\/a>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/section>\n

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In their own words<\/h2>\n\t\t
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Organized and easy to manage at scale<\/h3>\n\t\t\t\t\t

\u201cBetterDocs keeps our documentation organized, user-friendly, and easy to manage, helping us reduce support load and improve the experience for our users.\u201d<\/p>\n\t\t

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Omar Dabbas \u00b7 Managing Partner & CEO, WPFactory<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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Switching was a no-brainer<\/h3>\n\t\t\t\t\t

\u201cWe were struggling with the existing solution we had at our disposal at that time. And given how well-crafted WPDeveloper plugins are, switching to BetterDocs was a no-brainer.\u201d<\/p>\n\t\t

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Shahjahan Jewel \u00b7 CEO, WP Manage Ninja<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n

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There\u2019s no better option<\/h3>\n\t\t\t\t\t

\u201cIf the goal is to simplify the lives of your users and also your customer support team, there\u2019s no better option than BetterDocs!\u201d<\/p>\n\t\t

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Ataur Rahman \u00b7 CEO, GetGenie AI<\/p>\n\t\t\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\t\t

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