{"id":19563,"date":"2026-11-11T15:43:24","date_gmt":"2026-11-11T09:43:24","guid":{"rendered":"https:\/\/betterdocs.co\/?post_type=docs&p=19563"},"modified":"2026-11-11T15:43:31","modified_gmt":"2026-11-11T09:43:31","password":"","slug":"how-to-test-your-ai-chatbot-answers-with-betterdocs-test-bench","status":"publish","type":"docs","link":"https:\/\/betterdocs.co\/ru\/docs\/how-to-test-your-ai-chatbot-answers-with-betterdocs-test-bench\/","title":{"rendered":"How to Test Your AI Chatbot Answers with BetterDocs Test Bench?"},"content":{"rendered":"\n

BetterDocs Test Bench lets you check how well your AI Chatbot answers real customer questions before your visitors ever ask them. It runs a set of questions against the chatbot, gives you a pass score, and shows a clear reason for every failed answer, such as Wrong doc or Refused. This way, you can spot weak answers, fix the docs behind them, and make sure your chatbot gives accurate replies every time.<\/p>\n\n\n\n

Note:<\/strong> Make sure the BetterDocs AI Chatbot is already set up and your docs are synced. If you haven’t done that yet, follow this guide on how to configure BetterDocs AI Chatbot<\/a><\/strong>.<\/p>\n\n\n\n

Step 1: Navigate to Test Bench<\/h2>\n\n\n\n

From your WordPress dashboard, go to wp-admin \u2192 BetterDocs \u2192 AI Chatbot<\/strong>. From the left panel of the AI Chatbot settings, click on ‘Test Bench’<\/strong>.<\/p>\n\n\n\n

\"BetterDocs<\/figure>\n\n\n\n

Here you will see the current test status, the number of questions in your set, and an estimated cost for the next run. You will also find three tabs: ‘Results’<\/strong>, ‘Questions’<\/strong> and ‘Run history’<\/strong>.<\/p>\n\n\n\n

Step 2: Build Your Question Set<\/h2>\n\n\n\n

Click on the ‘Questions’<\/strong> tab. This is where you create the list of questions Test Bench will ask your chatbot. You can build the set in several ways, and you can combine them.<\/p>\n\n\n\n

Step 2.1. Get AI Suggestions from Your Docs<\/h3>\n\n\n\n

Click ‘Suggest from docs’<\/strong>. With one click, AI reads your docs and suggests 20 questions your visitors are likely to ask. Each suggested question is tagged as ‘Suggested’ and is automatically linked to the doc that should answer it.<\/p>\n\n\n\n

Step 2.2. Add Questions Manually<\/h3>\n\n\n\n

Paste your own questions in the ‘Paste questions, one per line’<\/strong> field and click ‘Add’<\/strong>. This is useful when you already know the questions your customers ask most often.<\/p>\n\n\n\n

Step 2.3. Import Questions from a CSV File<\/h3>\n\n\n\n

Click ‘Import CSV’<\/strong> to upload questions in bulk. Your CSV file should have these columns:<\/p>\n\n\n\n