BetterDocs AI Chatbot helps your website’s visitors get instant answers from your documentation. With the Sources feature, the chatbot can also answer from knowledge outside your docs: a page on another site, a whole docs site through its sitemap, or a file such as a policy PDF. 

The bot searches and cites these sources just like your docs. In this documentation, we will show you how to add external sources to BetterDocs AI Chatbot.

Hinweis: Before getting started, you need to install and activate the BetterDocs AI Chatbot addon to proceed.

Step 1: Navigate to BetterDocs AI Chatbot Sources #

From your WordPress dashboard, navigate to ‘BetterDocs’ → ‘AI Chatbot’. Then click on the ‘Sources’ tab from the left panel.

You can add up to 50 sources here, and the counter at the top shows how many you have used. You will find 3 ways to add a source: ‘Web page’, ‘Sitemap’ und ‘File’.

Hinweis: Every visitor can get answers from these sources. Content restrictions apply only to your own docs, so don’t add anything private here.

Step 2: Add a Web Page as a Source #

To let the chatbot answer from a single page, select the ‘Web page’ tab. Paste the page URL in the field, for example, your returns policy page. Then hit the ‘Add source’ Taste.

The chatbot reads only the page’s main text, without menus, headers or footers. It reads the page again every day, and pages that haven’t changed are not embedded again.

Step 3: Add a Sitemap as a Source #

To add a whole docs site at once, select the ‘Sitemap’ tab. Paste the sitemap URL (for example, a link ending in /sitemap.xml) and hit the ‘Add source’ Taste.

The chatbot reads up to 100 pages listed in the sitemap, as long as they are on the sitemap’s own site. It reads the sitemap again every day and embeds only new or changed pages.

Step 4: Upload a File as a Source #

To add a document such as a policy PDF, select the ‘File’ tab. Click on ‘Click to upload’, choose your file and hit the ‘Add source’ Taste.

You can upload PDF, DOCX, XLSX, PPTX, TXT, Markdown, CSV or HTML files up to 15 MB. The file is also saved to your WordPress Media Library.

Hinweis: Scanned PDFs need OCR (text recognition) first, so the chatbot can read the text inside them.

This is how easily you can add external sources to BetterDocs AI Chatbot and let it answer from knowledge beyond your docs. 

Getting stuck? Feel free to contact our dedicated support team für weitere Hilfe.