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By setting up a knowledge base for your eCommerce store, you can ensure your customers can find answers to their problems quickly & thus retain them with a better customer service experience.
Having product FAQs can help the customer learn more about your products. They don’t have to search elsewhere to find the details of your products. Therefore, you can easily convert your visitors into customers by answering their queries about your product.
A self-service help center is a well-organized and documented directory of information about products, services, tutorials, or instructions. If you have a self-service help center in your store, your customers can visit and find the answers to their queries by themselves, without contacting the support team.