BetterDocs AI Chatbot helps your website’s visitors get instant answers from your documentation. With the Quick Answers feature, you can pin an exact answer to a question. When a visitor asks that question, or something close to it, the chatbot replies with your text right away instead of writing a new AI answer. 

This is perfect for answers that must always stay the same, such as policies, prices and contact details. In this documentation, we will show you how to add Quick Answers in BetterDocs AI Chatbot.

Hinweis: Before getting started, you need to install and activate the BetterDocs AI Chatbot addon to proceed.

Step 1: Navigate to BetterDocs AI Chatbot Quick Answers #

From your WordPress dashboard, navigate to ‘BetterDocs’ → ‘AI Chatbot’. Then click on the ‘Quick Answers’ tab from the left panel.

Here, you will see all your Quick Answers in one place. You can add up to 500 Quick Answers, and the counter at the top shows how many you have used so far.

Hinweis: Published FAQs in the chatbot’s post types already work like Quick Answers, so you don’t need to add them again.

Use the filter tabs (‘All’, ‘Needs review’, ‘Needs attention’, ‘On’, ‘Off’ und ‘Not live’) to sort your Quick Answers by status. You can also find any of them quickly with the ‘Search questions and answers…’ field.

To create a new one, click on the ‘Add a Quick Answer’ Taste.

Step 2: Add a New Quick Answer #

A ‘New Quick Answer’ form will appear. Fill in the fields below:

• Question: Enter the question visitors ask, for example, “How do I reset my password?”
• Other ways visitors ask it: Click ‘+ Add another way to ask’ to add more versions of the same question. Similar wordings match automatically, so only add phrasings that look different, such as “I forgot my password”.
• Answer: Write the exact reply you want the chatbot to send. You can use up to 2,000 characters, and Markdown formatting works here. The bot sends this text exactly as written, in the language you write it in.
• Links shown as sources: Click ‘+ Link a doc’ to attach a related doc. The chatbot shows it as a source along with the answer.

Hinweis: Keep the toggle set to ‘On: the bot uses it’ if you want the chatbot to start using this answer right away.

Step 3: Save and Manage Your Quick Answers #

Once you are done, hit the ‘Save and go live’ button. Your Quick Answer will now appear in the list with a ‘Live’ badge, and the chatbot will start using it. If you change your mind, click ‘Cancel’ to close the form without saving.

From the list, you can manage each Quick Answer easily:

• Toggle: Switch it on or off to control whether the chatbot uses this answer.
• Usage: Check how many times the chatbot has replied with it. New ones show ‘Hasn’t answered yet’.
• Edit: Click ‘Edit’ to update the question, answer or linked docs.
• Delete: Click ‘Delete’ to remove the Quick Answer permanently.

This is how easily you can add Quick Answers in BetterDocs AI Chatbot and make sure visitors always get the right reply to your most important questions.

Read this documentation to learn more details: How to Configure BetterDocs AI Chatbot?

Getting stuck? Feel free to contact our dedicated support team für weitere Hilfe.