Ataur Rahman
CEO, GetGenie AI
“As a product owner, you always want the absolute best solutions for your users. Documentation is no different, as they aim to solve the customers’ pain points. And the best solution to manage them, for me, is BetterDocs. If the goal is to simplify the lives of your users and also your customer support team, there’s no better option than BetterDocs!”
0%
of customers expect brands to have an easy-to-use online self-service portal.
0%
of customers use a knowledge base if it is available and meets their needs.
0%
of customers want to solve product and service-related issues or queries on their own.
“When it comes to knowledge base and documentation, BetterDocs comes at the top of the mind as it’s one of the most popular and reliable solutions out there. Its sizable user base and solid reviews persuaded us further. Last but not least, recommendations from fellow founders and entrepreneurs within the WordPress space helped us seal the deal.”
– Ataur Rahman, CEO
“Building and managing an organized and value-rich knowledge base for our users/customers has always been a challenge. But not since we got introduced to BetterDocs! Be it for proper documentations and guidelines for our users, our in-house support team, or the product development team’s future references, BetterDocs has made it easy to solve the challenges of many with an all-round solution for knowledge base!”
– Ataur Rahman, CEO
“The onboarding journey and the implementation process was rather easy and quick.”
– Ataur Rahman, CEO
“BetterDocs has definitely made the lives of our customer support team easier, and improved their productivity in that process. The business impact is also significant. With an easy-to-manage knowledge base, customers find it simpler to get solutions to their specific problems and guidelines for making the best of our solutions. As a result, it’s far easier to retain the existing customers (and also attract new ones) and grow the business for years to come.”
– Ataur Rahman, CEO
“We haven’t gotten around to do much customization, other than a few tweaks here and there as well as matching the brand colors with the layout. But the customization options look sufficient to build a tailor-made knowledge base that goes with the branding of a company/product.”
– Ataur Rahman, CEO
“It has provided us insights on which terms and queries are being searched by users. It’s also a quick way of knowing which documentations are getting the most views.”
– Ataur Rahman, CEO
Ataur Rahman, CEO
“The customizable layout, super-handy settings, multiple knowledge base management, analytics, FAQs — the utilities of BetterDocs are just too many to list down. If you want the ultimate solution for your product’s knowledge base, look no further!”
