A modern knowledge base is more than a help center; it’s a core part of the customer experience. Explore the most common knowledge base challenges teams may face in 2026 and how addressing them can improve self-service, usability, and support efficiency.

Discover the best Knowledge Base Examples from top SaaS companies and learn the strategies, design tips, and best practices that make them so effective. Whether you are building a new knowledge base or improving an existing one, these real-world examples will give you proven ideas to boost customer satisfaction and reduce support costs.

A self-service portal is now necessity for growing businesses. If your customers frequently contact support for recurring issues or struggle to find basic information, it’s time to take action. In this blog, we share 5 signs your website needs a Self-Service Portal to reduce support load, improve customer experience, and scale effortlessly.