Best Knowledge Base & FAQ App For Shopify

Keep your customers satisfied with BetterDocs, an advanced FAQ & knowledge base builder app for your Shopify stores

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Dedicated Team Members

Best Knowledge Base & FAQ App For Shopify

Start your free trial today and enjoy your first 7 days of BetterDocs for Shopify

Shopify

Magic Al Auto Write

Generate your FAQs and documentation in the blink of an eye with BetterDocs Magic AI Autowrite feature

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    FAQ

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    Documentation

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    Save Time

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    Rewrite

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    Add Keywords

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    Analytics

Magic Al Auto Write
Build Stunning FAQ Sections For Your Shopify Store

Build Stunning FAQ Sections For Your Shopify Store

Create a user-friendly FAQ section on your Shopify store and answer all the customer queries before even reaching out to your support team

Build Stunning FAQ Sections For Your Shopify Store
Create High-Performing Documentation

Create High-Performing Documentation

Use BetterDocs to effortlessly create a content-rich, high-performing knowledge base or documentation & scale customer support

Enable Live Chat Feature On Your Shopify Store

Enable Live Chat Feature On Your Shopify Store

Get feedback from your customers and make their experience better than before by resolving all of their concerns

Easy Order Tracking Experience

Easy Order Tracking Experience

Let your customers track their orders from any page by simply inserting their order number and boost your customer experience

Ultimate Knowledge Base Customizer

Ultimate Knowledge Base Customizer

Make your knowledge base stand out with an advanced built-in customizer & design your FAQ’s and documentation as per your preference

Powerful FAQ Embedding App Block

Powerful FAQ Embedding App Block

Add your FAQ’s on any page you want from your Shopify theme customizer and add specific FAQ’s for specific products

Shopify

Simple Import Or Export Option

Import or export your documentation and FAQs to build knowledge bases for your store without making any delay

Advanced Knowledge Base Features

Advanced Knowledge Base Features 

Get useful features like a scrollable Table of Contents, Live Search Bar, and more to provide your customers a smooth experience

Super Useful Analytics Feature

Super Useful Analytics Feature

Get insightful data about your knowledge base and make strategic decisions with in-built Analytics to  improve your knowledge base at ease

Powerful Integration With WhatsApp & Messenger

Integrate WhatsApp & Messenger with your Shopify store & let your customers connect with you in real-time to boost the user experience

Powerful Integration With WhatsApp & Messenger
Shopify

Flexible Pricing Plans That Meet Your Needs

Explore all amazing BetterDocs for Shopify features with our 7-Day Free Trial

Free Plan

$0/monthly

*No Card Requied

features:

  • 5 FAQs

  • 1 FAQ Group

  • 12 Docs

  • 3 Doc Categories

  • Custom CSS

  • Instant Answer with whatsApp & Messenger

  • Instant Answer Feedback

  • Live Chat

pro Plan

7-day Free trial

monthlyyearly

$9.99/monthly

*Save 17% on Yearly Package

$99.99/yearly

features:

  • Unlimited FAQs

  • Unlimited Docs

  • Import / Export Doc or FAQ

  • White label

  • Order Tracking

  • analytics

  • Priority Support

  • Individual FAQ Group Embed on Specific Pages/Products

Shopify

100% No-Risk
Money Back Guarantee!

Don’t worry! You are fully protected by our 100% No-Risk Money Back Guarantee. If you aren’t fully satisfied with BetterDocs, simply reach out to our friendly support team within 7 days of your purchase and we will provide you with a refund. No questions asked.

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Why Customers Love BetterDocs

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Explorers Design

United States

BetterDocs is the only app on Shopify that allows you to build a truly robust knowledge system. You could use alternatives like chatbots and sequential systems, but the fact is, most customers would rather just search a traditional index. That’s what this is. It’s efficient, practical, and effective. There were some features I wish were on BetterDocs when I downloaded it. But here’s the thing: BetterDocs isn’t exclusive to Shopify. And the features I do want—exist on other platforms like WordPress. So, when I emailed them with my wishlist, I believed them when they said they were working on it. For an idea of where this program is headed, we just have to look at those other platforms where it’s later in its development. It’s a good app. It does what it says on the tin, and the customer service is quick and knowledgeable. Try it out.

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JAPANNEXTオンラインストア

Japan

Great Apps and Great support!! We used BetterDocs in WordPress and transfer shop to shopify. We didn’t know how to transfer existing FAQ to shopify. We raised question to support and support team is responsive and very kind.

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Remlagret.se

Sweden

Good app, and good support they always answer quick and helped me fast with my recent problem, no problems highly recommend this!

Backed By A Trusted Team

BetterDocs for Shopify is brought to you by Storeware, the same team behind WPDeveloper, both brands of Startise which is powering up more than 6 million happy customers across 180+ countries.

Backed By A Trusted Team

Frequently Asked Questions

Check out the most commonly asked questions here. If you still need help, reach out to our support team.

Shopify

How Can BetterDocs Help My Shopify Store?

Great customer service is essential for any business. With BetterDocs, you can create knowledge base articles to reduce customer support tickets, which in turn will give your customers a better experience in your store and help you retain them.

What Is A Knowledge Base Or Documentation?

A knowledge base is a collection of helpful articles about your business, products, and services that can help customers find answers to their questions & reduce support tickets.

Why Do You Need A Knowledge Base For eCommerce?

By setting up a knowledge base for your eCommerce store, you can ensure your customers can find answers to their problems quickly & thus retain them with a better customer service experience.

Why Do You Need Product FAQs?

Having product FAQs can help the customer learn more about your products. They don’t have to search elsewhere to find the details of your products. Therefore, you can easily convert your visitors into customers by answering their queries about your product.

Should You Include Live Chat Option In Your Store?

A live chat option in your eCommerce store can help your customers to connect with you instantly when needed. If you include a live chat option on your website, you can easily improve your conversion rate by communicating with your customers.

What Is A Help Center In Shopify Store?

In the Shopify store, the help center means creating separate documentation to help customers find their solutions. If you build a help center in your Shopify store, it will boost your customer experience at ease.

What Is Self-Service Help Center?

A self-service help center is a well-organized and documented directory of information about products, services, tutorials, or instructions. If you have a self-service help center in your store, your customers can visit and find the answers to their queries by themselves, without contacting the support team.