Customer stories

How teams run their docs on BetterDocs.

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From a 60-plugin WooCommerce catalog to a product family with 500,000 customers, these teams moved their documentation into BetterDocs and cut the repeat questions reaching support.

3 teams · 500K+ users supported

Featured story

How WPFactory documents 60+ WooCommerce plugins in one place.

Docs for more than 60 plugins were scattered and hard to search. WPFactory moved them into BetterDocs, gave every plugin its own knowledge base, and used analytics to find what was missing.

1+ year on BetterDocs

One knowledge base system for the full plugin catalog, with a dedicated space for each product.

~10 hours a week saved

Users find answers in the docs instead of opening tickets for the same questions.

~20% lighter support load

Analytics show which articles underperform, so the team fixes gaps before they turn into tickets.

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Read how they did it.

Three WordPress product teams, three different support problems, one knowledge base.

WPFactory: one knowledge base for 60+ plugins

Multiple knowledge bases and analytics replaced scattered docs and the same tickets coming in again and again.

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How WP Manage Ninja Using BetterDocs To Support 500K+ Users : A Case Study

WP Manage Ninja: docs for 6 brands and 500K+ users

Fluent Forms, FluentCRM and four more products have run their help centers on BetterDocs since 2021.

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GetGenie AI: self-serve support for an AI SaaS

Since 2021, GetGenie AI has used BetterDocs to give its WordPress and SaaS users answers without waiting on support.

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In their own words

Organized and easy to manage at scale

“BetterDocs keeps our documentation organized, user-friendly, and easy to manage, helping us reduce support load and improve the experience for our users.”

Omar Dabbas · Managing Partner & CEO, WPFactory

Switching was a no-brainer

“We were struggling with the existing solution we had at our disposal at that time. And given how well-crafted WPDeveloper plugins are, switching to BetterDocs was a no-brainer.”

Shahjahan Jewel · CEO, WP Manage Ninja

There’s no better option

“If the goal is to simplify the lives of your users and also your customer support team, there’s no better option than BetterDocs!”

Ataur Rahman · CEO, GetGenie AI

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