Jemima Naznin

Jemima is a passionate content creator who has an immense interest in writing. She completed her Bachelors and Masters degree with a major in Sociology. Apart from working, she loves to learn new languages, explore cuisines, know about culture and heritage.

Help Desk Automation

5 Powerful Ideas to Enhance Support with Help Desk Automation

Posted on Posted by Jemima Naznin Categorie BetterDocs, Guide

Customers expect support that is immediate, accurate, and seamless across all channels today. However, traditional help desk operations often fall short in meeting these expectations, struggling to balance rising demands with limited resources.

Help desk automation is changing the way customer support works, for the better. The global market for help desk automation is expected to grow fast and reach $18.85 billion by 2028. This shows that automation is not just a trend; it is something businesses need to stay ahead of.

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Common Documentation Mistakes

10+ Common Documentation Mistakes to Avoid for Your Startup

Posted on Posted by Jemima Naznin Categorie BetterDocs, Guide

Have you ever joined a new project and thought, “I have no idea what’s happening here”? Or struggled to figure out how something works because the instructions were confusing? You may have been the one answering the same questions over and over because your team lacks proper documentation.

Good documentation is like a map that helps everyone navigate your startup’s products, processes, and decisions. However, despite its importance, documentation is often an afterthought in the fast-paced startup world.

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Requirements Documentation

Different Requirements Documentation: Guide with Pro Tips [2025]

Posted on Posted by Jemima Naznin Categorie BetterDocs, Guide

In 2025, the demand for precise and comprehensive requirements documentation is more critical than ever. As technology keeps changing how businesses work, it is more important than ever to plan projects clearly and communicate well. Being clear helps teams work better together and makes projects more likely to succeed. 

According to a Project Management Institute (PMI) report, nearly 47% of unsuccessful projects fail due to poor requirements gathering. This statistic underlines a harsh truth: even the most promising ideas can fall apart without proper documentation.

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GxP Compliance

Why GxP Compliance Is Crucial for Your Business: A Simple, Complete Guide

Posted on Posted by Jemima Naznin Categorie Guide, WordPress

Think about the last time you took medicine, ate packaged food, or used a skincare product. You probably trusted that it was safe to use. But have you ever wondered how companies make sure these products will not harm you? That is where GxP compliance matters.

GxP Compliance
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Website Documentation

[BetterDocs Guide] How to Schedule Website Documentation with SchedulePress?

Posted on Posted by Jemima Naznin Categorie BetterDocs, Guide, WordPress

Having a consistent document schedule helps you streamline your content workflow. It ensures that your knowledge base stays fresh, relevant, and widely accessible. This is why scheduling documentation is effective. 

Would it not be great if you had a solution to schedule website documentation beforehand and publish it on time? Well, that is where SchedulePress comes in. This is a WordPress content scheduling and editorial plugin that automates content scheduling, ensuring your documentation is published at the right time.

Continua a leggere "[BetterDocs Guide] How to Schedule Website Documentation with SchedulePress?"
Technical Documentation KPIs

Top Technical Documentation KPIs to Track for Your Company [2025]

Posted on Posted by Jemima Naznin Categorie Guide

Quality technical documentation is considered a crucial necessity in 2025. The obvious question is how you can ensure that your technical documentation is as effective as possible. This is a good time to mention tracking Key Performance Indicators (KPIs). KPIs give you valuable insights into how your documentation performs and what areas need improvement. This blog will walk you through the top technical documentation KPIs your company should track in 2025 to ensure your customers can get the most out of your products and services.

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BetterDocs 3.0

Introducing BetterDocs 3.0: Improved User Interface, Quick Setup, And New Features

Posted on Posted by Jemima Naznin Categorie BetterDocs, WordPress

Get ready to redefine the way you manage your WordPress knowledge base with BetterDocs 3.0 – the latest release that is about to set a new standard for documentation creation and management. With a substantial upgrade, this advanced plugin introduces a new and improved user interface, quick setup changes, and more exciting new features & updates!

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Instructions For User Manuals

Easy Guide To Write Instructions For User Manuals For Anything

Posted on Posted by Jemima Naznin Categorie Guide

Writing a usual manual always seems to be a daunting and burdensome task. However, like with anything else, writing a manual gets easier by breaking it down into smaller, more manageable parts. User manuals are a vital resource for customers to understand a product, resolve issues, and discover quick solutions. User satisfaction and experience can be greatly impacted by the quality of your manual. This blog will give you a detailed guide on how to write instructions for user manuals to develop a clear, concise, and effective user manual.

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Knowledge Base Help Center

Top 5 Benefits Of Creating A Knowledge Base Help Center For Shopify

Posted on Posted by Jemima Naznin Categorie Shopify, Guide

Creating a Knowledge Base Help Center can be a game changer for your customer support especially when you are navigating through the competitive industry of Shopify. A well-designed and thoughtfully planned knowledge base is not just an information hub, it can also streamline customer inquiries and improve SEO rankings. Learn about the top 5 advantages of creating a Shopify Knowledge Base Support Center.

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Customer Sentiment Analysis

A Guide To Customer Sentiment Analysis (And Why It Matters)

Posted on Posted by Jemima Naznin Categorie Guide

To get deeper insights into customer expectations, needs, & preferences, analyzing customer sentiment is important. Analyzing customer sentiment is considered an essential tool for businesses looking to get a better understanding of their customers and take measures accordingly to improve customer experience. Today, in this blog, you are going to learn about customer sentiment analysis and why it is important for your business.

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