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Build Stunning FAQ Sections For Your Shopify Store
Create a user-friendly FAQ section on your Shopify store and answer all the customer queries before even reaching out to your support team
Create High-Performing Documentation
Use BetterDocs to effortlessly create a content-rich, high-performing knowledge base or documentation & scale customer support
Enable Live Chat Feature On Your Shopify Store
Get feedback from your customers and make their experience better than before by resolving all of their concerns
Easy Order Tracking Experience
Let your customers track their orders from any page by simply inserting their order number and boost your customer experience
Ultimate Knowledge Base Customizer
Make your knowledge base stand out with an advanced built-in customizer & design your FAQ’s and documentation as per your preference
Powerful FAQ Embedding App Block
Add your FAQ’s on any page you want from your Shopify theme customizer and add specific FAQ’s for specific products
Simple Import Or Export Option
Import or export your documentation and FAQs to build knowledge bases for your store without making any delay
Advanced Knowledge Base Features
Get useful features like a scrollable Table of Contents, Live Search Bar, and more to provide your customers a smooth experience
Super Useful Analytics Feature
Get insightful data about your knowledge base and make strategic decisions with in-built Analytics to improve your knowledge base at ease
How Can BetterDocs Help My Shopify Store?
Great customer service is essential for any business. With BetterDocs, you can create knowledge base articles to reduce customer support tickets, which in turn will give your customers a better experience in your store and help you retain them.
What Is A Knowledge Base Or Documentation?
A knowledge base is a collection of helpful articles about your business, products, and services that can help customers find answers to their questions & reduce support tickets.
Why Do You Need A Knowledge Base For eCommerce?
By setting up a knowledge base for your eCommerce store, you can ensure your customers can find answers to their problems quickly & thus retain them with a better customer service experience.
Why Do You Need Product FAQs?
Having product FAQs can help the customer learn more about your products. They don’t have to search elsewhere to find the details of your products. Therefore, you can easily convert your visitors into customers by answering their queries about your product.
Should You Include Live Chat Option In Your Store?
A live chat option in your eCommerce store can help your customers to connect with you instantly when needed. If you include a live chat option on your website, you can easily improve your conversion rate by communicating with your customers.
What Is A Help Center In Shopify Store?
In the Shopify store, the help center means creating separate documentation to help customers find their solutions. If you build a help center in your Shopify store, it will boost your customer experience at ease.
What Is Self-Service Help Center?
A self-service help center is a well-organized and documented directory of information about products, services, tutorials, or instructions. If you have a self-service help center in your store, your customers can visit and find the answers to their queries by themselves, without contacting the support team.
