Shadow Knowledge is the undocumented, hard-to-find, or person-dependent information your team relies on every day to do its work. It lives in Slack threads, personal notes, browser bookmarks, old email chains, private Google Docs, and in the heads of veteran employees. The problem is not that this knowledge does not exist. The problem is that nobody knows where to find it when they need it. That creates delays, duplicate work, onboarding friction, and avoidable mistakes. 

RingCentral reported that 56% of workers find searching for information across different applications disruptive, and more than two-thirds waste up to 60 minutes a day navigating between apps.

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