Imagine being able to a continuously gather powerful customer insights from support requests and improve different aspects of your business in all the right ways. Since customer support tickets only come through when users have actually tried to utilize your product or service, they can bring you perceptive information and data that will help you understand your target users’ opinions about how well your company is doing in the industry. And so, with this blog, we will help you understand exactly how you can collect and analyse crucial customer insights from support requests.
According to a survey by CareerBuilder, about 75% of employers confess to regularly seeing at least 2 hours of work being lost in the workplace. Do you not want to face such obstacles? Instead, do you wish to see your team acing their tasks with booming energy daily? There are countless proven strategies that you can utilize to increase team productivity and efficiency. Continua a leggere "10+ Proven & Practical Ways to Increase Team Productivity"
Wishing you had an easy method to effortlessly organize and manage all your business or personal projects for better success? A proper project management plugin on your WordPress website can be just the solution for you. So, with this complete guide, we bring you a detailed list of the top 5 best tools that can help you plan, work in teams, and execute and schedule all your tasks.
When running an eCommerce store on Shopify, facing countless customer queries about your products, services, shipping, and payment issues must be a regular scene. To handle support tickets better and provide an excellent customer experience, a complete documentation page on your store website can be just what you need. And so, to help you create the most advanced knowledge base for Shopify stores, we bring you a complete guide with this detailed blog. So without further ado, let’s dive right in and find out more. Continua a leggere "How To Set Up A Knowledge Base For Shopify Store In 2022"
Are you just getting started with a knowledge base management system for your company? Then you must know that explicit knowledge is one of the most significant and fundamental types of knowledge you may capture and transfer to help your business. And understanding it in depth will help you secure your organization’s success. So, in this guide, we’ll go over all you need to know about explicit knowledge, including its benefits, examples, and comparisons to other types of knowledge. Continua a leggere "What Is Explicit Knowledge: A Complete Guide With Examples "
While you might want to never decline customer requests, sometimes the only option you have is to turn them down. However, are you wondering how to do it in a polite and considerate manner that not only helps to retain customer satisfaction but also confirms further business? Continua a leggere "How To Politely Decline Customer Request (With Examples)"
Did your company make a mistake in delivering the right product? Or, has a customer service agent failed to provide the correct solution to a users’ queries? The best practice to resolve such problems is to write an exceptionally well-crafted and sincere apology letter to your customers. Continua a leggere "How To Write Apology Letter To Customers [Example Included]"
Apply for a position in the customer service department or already in one and want to stand out among the others in your company? Maybe it is time you brush up on the must-have customer service skills and learn which ones are mandatory to provide exceptional services and support.
And so, with this blog, we bring you a list of all top 20+ most important skills and ways to develop and improve them. Surely, you will be able to achieve top-notch service skills with ease and boost customer satisfaction instantly.
20+ Must-Have Customer Service Skills & Ways To Develop Them
Customer service professionals require soft skills that focus on building a strong relationship with customers, responding to customer queries, solving problems, onboarding new users, helping them through their purchasing process, and more. Below are 20+ customer service skills that every service agent and support professional should strive to learn, as well as qualities that every leader should look for when hiring new team members. And so, without further ado, let’s get started.
🏆Have In-depth Knowledge Of The Products & Services
To start with the basics, the most definitive and essential skill you need, if you’re planning to start a successful career in customer service, is knowledge. More specifically, knowledge of your company’s products or services sold and of the industry the company is set in.
As a job, customer service representatives are in charge of answering customer demands and ensuring a positive experience. And so, everyone working in this field must have the necessary information, training, and access to the relevant guidelines and handbooks to meet customers’ expectations.
How To Improve:
Be up to date with all the product and service documentation available on your company’s detailed knowledge base, customer policies, purchasing processes, etc. Also, make sure to regularly read about the related products and other companies in the industry in order to be fully prepped for any type of questions to appear.
🏆 Develop The Willingness To Improve Existing Skillsets
Next up, a crucial skill that you must have to work in this field is the willingness to improve your skill sets, no matter what department they are in. When a customer or potential buyer comes to a customer service agent with a problem, they have high expectations and want their questions answered correctly and fast.
The customers will expect you to be prepared to handle any question that they throw at you with knowledge of each aspect of the product or service your company is selling. And so, it is essential that you are determined to improve and learn constantly.
How To Improve:
This is simply a skill that you need to succeed in every single field of profession. And therefore, you need to create a mindset where you know where there’s always more to learn and keep reading till you become an expert in the field you are working in.
🏆 Brush Up Your Communication Skills To Excellence
A profession in customer service requires you to have excellent communication skills as you will constantly be engaging with potential and existing buyers. And communication skills in this field involve more than just the words you say.
To be skilled in communication with customers, you need to know how to incorporate body language, facial expressions, tone of voice, and much more, when you are conversing. And the most crucial part of it all is that these conversation characteristics must be kept constant regardless of whether you are speaking to a friendly customer or one irritated with your company’s products or service.
How To Improve:
Be confident, warm, and positive when speaking to (or even writing to) customers. In face-to-face conversations, make sure to keep your body language correct, keep eye contact, and smile.
🏆 Work On Your Writing Communication Skills
Similarly, you also need to brush up on your writing skills because a lot of the communication that you will have with your customers will be online through emails or support ticket responses. It is important that you follow the same optimistic, thorough, and sincere format of writing that you use in face-to-face communication.
How To Improve:
Research on how others with more experience write emails to customers and how they handle complaints filed on the website. Then try to replicate the same tone and style.
🏆 Display A Positive & Optimistic Attitude At Work
Following our previous point, up next on our list of customer service skills, we have – the ability to keep an optimistic attitude and tone when dealing with customers. The chances are that when a customer reaches out to you, a customer service agent at a company, it is because they have encountered a problem. And only a deliberately optimistic state of mind and attitude can help you handle and calm even the most irritated customers.
Try to steer the conversation toward a positive outcome using positive language, and try your best to offer a proper solution to their problems. And continuously thank your customers for their patience, support, and loyalty to your company.
How To Improve:
Try to speak optimistically to your customers that their problems will be solved as soon as possible, and that they are your top-most priority. Again, you need to set your own state of mind and not be disheartened even when dealing with tough customers.
🏆 Grow Empathy For Your Customers In Need Of Help
However, you need to keep in mind that not always will a positive word work on a customer. Therefore, customer service agents need to develop their capacity to understand or even experience other people’s thoughts and feelings and be sensitive to their needs.
And considering customer satisfaction is the main aim of the work you do in your field of profession, customer service revolves around understanding ‘how’ the customer needs to be handled. It’s not always about solutions or refunds. At times, it is simply about understanding what is bothering your customer and conveying assurance that the issue will be looked into further with proper care and attention.
How To Improve:
This is a quality or skill that you need to develop over time with the sincere observation of how the customers behave and what tips them off when agitated. Be more observant and read books on emotional intelligence to develop these skills.
🏆 Listen Attentively & Actively To The Customers
As you can already tell from the skill mentioned above, customer service agents need to understand when to be positive, upbeat, empathetic, caring, and more. But none of it is possible without you developing attentiveness first. The ability to truly listen to customer complaints and issues is crucial to providing great customer service.
And this means honing our listening skills to make sure we do not miss what the disgruntled customer is trying to convey to us, and devoting ourselves to the issue, and answering questions with appropriate answers. But it is also important to know that the language of attentiveness does not just mean listening to what the customers are saying, however, it ranges from holding eye contact in person or eliminating digital distractions while in proximity with the customers.
How To Improve:
Improve your focus, and try not to do multiple tasks at once. When dealing with a customer, try to put your full attention to what that particular customer needs. This will surely improve customer satisfaction and earn you a positive review.
🏆 Aim For Clarity Before Persuasion In Your Speaking
Maximum customers struggle to communicate their problems with their customer service representative. In fact, more than 33% of clients say that efficiently answering questions is the most important skill that a customer service agent can have. And so, you need to master the skill of clear communication.
While it is extremely important to listen carefully to your customers, you also need to be completely transparent and clear about the solutions and instructions you provide. Mumbling, losing focus, or using unclear language can be the source of many dissatisfied customer experiences. Unclear and ambiguous information will only lead the already frustrated customer to become more agitated – sometimes even leading to further complaints.
How To Improve:
Learn to define technical terms in a way that customers from even non-technical backgrounds can understand. Practice breaking down instructions into smaller steps in order to reduce confusion. And if you do not have the solution to a problem, make sure to admit it to your customers.
🏆 Improve Your Persuasive Speaking Skills
When you provide a clear solution with proper knowledge of the product and the problem at hand, many customers will accept your solution right away. Others, however, will take a bit more convincing before they come to an agreement too. You need to be persuasive in times like this. Persuasion has long been recognized as an invaluable customer service skill – just as important as it is in the sales department.
How To Improve:
So make sure you can speak confidently, stay positive, be persistent, and offer the kind of compelling arguments that lead to conversions.
🏆 Be Persistent In Your Approach When Dealing With Customers
A lot of problems customers face may seem to be next to impossible to solve and might need a long time to come to a proper solution. And so, in situations like this, persistence is the key. It is the ability to stick with the customer’s problem with determination until it is completely resolved.
Persistence shows the customer that she is valued and that her problem isn’t being dismissed out of hand. That simple act of being persistent in trying to make sure the customer gets a solution to her issues can go a long way toward boosting customer satisfaction and loyalty.
How To Improve:
Do not become frustrated when a solution is not reached quickly, try to set your mind to working till you do. Then, sit with your customer and work out the different issues one step at a time.
🏆 Become More Decisive In Providing Critical Service
When a customer is confused, they usually come to the customer service representatives with several questions that may even make the rep get flustered. But to provide the best service and support, you must keep calm, understand the situation at hand and solve it accordingly.
And so, following the previous customer service skills, we have the next one at hand – decisiveness. Persuasiveness and persistence are important skills, but these can only come to work if you are decisive and can make the right decision even during times of stress.
How To Improve:
Understand that you know the products and services better than the customers in question, and be confident in your suggestions even when the user seems to not be happy.
🏆 Grow Strong Tenacity & Assertiveness
Tenacity, or determination, is also a key component of good customer service skills and must be cultivated over time. And it goes hand in hand with assertiveness – your will to take control of a situation and do what needs to be done. And needless to say, as a customer service agent, you need to have the drive to reach a successful resolution to users’ problems despite the work or method it might require.
How To Improve:
Address every question from the start, be confident and speak accordingly. And again, do not be disheartened when facing complicacies yourself.
🏆 Learn To Manage Time Skillfully & Effectively
Now that we have handled the part of communicating with the customers, let’s talk about a crucial customer service skill that everyone working in this profession MUST possess – time management skills. Eighty-three percent of online shoppers will abandon a purchase or take their business elsewhere if they aren’t helped within five minutes. Put even one customer on the back-burner, even for a few minutes, and it may cost your company their business.
And with countless customers coming to the support or service team reps with problems, time is understandably the most limited resource, and so you need to learn how to effectively and efficiently manage your schedules. You need to train yourself to make quick response times a priority, even when you have to deal with several customers simultaneously.
How To Improve:
Streamline your steps to reaching a solution, or develop your own method of approaching a problem. Set yourself a timeline for repetitive customer problems.
🏆 Practice To Become Boost Efficiency In Work
The customer service skills of time management and efficiency work hand in hand. As mentioned earlier, it is crucial that you manage your time in a way that none of your customers are left dissatisfied. But that’s not all. You also have to master the key customer service skill of efficiently handling all the steps of solving a customer’s complaint.
Some customer complaints may involve numerous steps before you come to a concluding solution that saves your company business and leaves the customer happy and satisfied. You also need to train yourself to work out the solution fast with as few steps as possible, also while doing the job as thoroughly as possible.
How To Improve:
Again, this is the same as above. Keep practicing till you reach a level of expertise where you can lower the number of steps you need to do even while working thoroughly.
🏆 Work On Your Adapting To Any Situation Flexibly
Now, let’s talk about a more generalized skill that everyone should aim to develop and not just customer service representatives – adaptability.
While working in this profession, you will come across many types of customers – ranging from the calm, collected ones, all the way to the most agitated and shouting ones. In fact, research shows 60% of customers change the way they communicate depending on the means of contact with you – face to face, on the phone, via email, etc. The only way you can gain the power to control all kinds of situations is if you become flexible to adapt to any situation at hand.
How To Improve:
Cultivate adaptability like a habit and practice it every day. Keep a track of how well you can adjust to others’ demands and strive to improve them regularly.
🏆 Try To Develop Patience & Self-Control
And when dealing with confused or frustrated customers, you MUST learn patience. Some customers might go on and on trying to explain every aspect of the problem they have encountered while others might not be pleased with the initial suggestions you offer.
As an employee with good customer service skills, you will need to wait patiently and engage with the customers with care and a positive tone, regardless of the situation. What you need to realize is that the customers’ frustration or anger has little to do with you but with the product or service that they have purchased or faced. And these grave situations demand strong self-control.
How To Improve:
Understand your own triggers and actively try to adjust your attitude to discomfort, others’ anger, and even insults. Then, attempt to keep calm even in the worst possible situation. And like many other skills, keep practicing till you get it right.
🏆 Cultivate Creativity & A Sense Of Humor
Now, how to stand out among the many customer service representatives there are in your company, you might be wondering. Well, you need to develop the skill to be warm and creative with your tasks. Solving problems are the obvious way of providing good customer service but ensuring that the confused customers have a great time and experience while getting their problems solved will get you a long way ahead.
How To Improve:
These are skills that come naturally with time. Keep trying different methods of solving a problem every time you face it repetitively. Also, track what makes the majority of your customers stay cheerful and warm, and then practice steering the conversation accordingly when needed.
🏆 Be Respectful Regardless Of Customers’ Attitude
By now you must have understood that one of the most important customer service skills is to be respectful. Regardless of what behavior you receive on the other end, you must show respect for your customers in order to ensure the highest possible retention rates. Learn to stay calm and be positive.
How To Improve:
As mentioned earlier, you need to remember that the customers’ anger has nothing to do with you personally. Keeping that in mind, try to understand that their frustration and complaints, and practice being respectful regardless.
🏆 Ensure You Are Responsible With All Assigned Tasks
Above all else, you need to take responsibility for the customers’ problems and get fully involved in the solving process. Be proactive in every task that you take up so that you can offer the best services whenever needed.
How To Improve:
As mentioned right above, be proactive in taking actions that need to be taken and follow up even when a task is finished.
🏆 Develop Your Own Methodical Approach
Try to create a methodological approach of your own that you can follow to solve all possible problems – from listening to what the customers are saying, to finding the right documentation required, to giving proper instruction.
Methodical approaches also help you to develop other customer service skills such as time management, efficiency, and also to brush up on your existing knowledge.
How To Improve:
The way to improve this skill is similar to the methods needed for time management and efficiency. You need to continuously practice and strive for improvement.
🏆Professionally Close Customers With Positive Experience
And finally, on our list of 20+ most important and must-have customer service skills, we have the closing ability. As a customer service expert, being able to close with a customer involves ending the conversation with confirmed customer satisfaction (or as close to it as you can get) is the highest goal.
Consumers don’t want to be dismissed before all of their issues have been resolved, so make sure you take the time to confirm with customers that all of their issues have been remedied.
How To Improve:
Again, be persistent and do not give up till you have achieved the utmost customer satisfaction with a proper solution. It might not be possible at all times, but make sure to keep trying every single time you face a customer complaint.
Key Difference In Customer Service & Customer Support Skills
Now that we know the list of the most important customer service skills, it is important to understand that customer service and support are two different professions, though very similar at first glance. While both aim to enhance user satisfaction through dedicated assistance, customer support and service have their own separate perspectives and approaches to do so. And so they require distinct sets of skills.
Customer service skills and jobs are more focused on relationship building, fielding customer questions, and directing activities that can help improve the overall experience for the customer. And on the other hand, typically require technical customer support skills and expertise related to the product or service that the company is selling. But that’s not all, there are many more differences between the two jobs – customer service and customer support. If you want to find out more, check out our blog here.
For more helpful blogs on customer service, take a minute to subscribe to our blog posts. Join our growing community on Facebook and scale up your company’s customer support and customer service today.
Did you know, you can instantly increase both engagement and conversion rates on your WordPress website when you optimize your knowledge base for SEO? That’s right, a fully optimized documentation page will help you in many ways including attracting new customers, increasing traffic to your site, getting more sales, and so on. Continua a leggere "How To Optimize Your Knowledge Base For SEO To Rank Higher"
Do you know, more than 68% of customers are willing to spend a little extra from your business for better customer service? In fact, it plays an important role in increasing customer satisfaction, loyalty and greater recurring revenue. In this blog, we will share amazing customer service quotes to inspire you.
What Do We Understand By Customer Service?
Customer service teams provide services to the customers of a business or company, and cover all types of interactions related to improving the customer’s experience and relationship with the business.
Providing customer service means guiding your business’ clients and buyers through their entire purchasing journey and then assisting them every step of the way.
20+ Inspiring Customer Service Quotes By Famous Personalities
Without further ado, let’s dive right into our list of the 20+ eye-opening quotations on customer services from renowned personalities who have lead their businesses into massive successes:
“A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”
~ Mahatma Gandhi,
Indian Lawyer, Politician & Social Activist
Let’s start off our list with a famous customer service quote from the renowned Indian politician, Mahatma Gandhi, where he explains what a customer actually means to a growing business or company.
When you start your own eCommerce store or company, it is crucial to keep in mind that it is the customers who buy your products or services, and take your business further. And without them, your company can experience great losses and possibly go out of business.
Therefore, your customers and clients are the ones giving you an opportunity to build and grow in the market and serving them with proper etiquettes must be one of the top most priorities.
“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.”
~ John Mackey,
CEO of Whole Foods Market
John Mackey explains why our customers matter to your business a little further. And he believes that customers are the stakeholders of your companies. They are the ones keeping the companies in business and making them a success by purchasing from you.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
~ Jeff Bezos,
Founder & Executive Chairman of Amazon
Up next, we have a quotation on customer service from Jeff Bezos – the founder of Amazon, the largest and most successful multinational technology company in the world today.
Here, he explains how he treats his customers at his company – as the invited guests to his party. And just like you would ensure your guests have a great time and experience in your company, it is important to constantly try to improve customer experiences at your business.
“Make a customer, not a sale.”
~ Katherine Barchetti,
American Upscale Retailer
Following up, we have another famous customer service quote. This time the quotation is by Katherine Barchetti, an upscale retailer also sometimes referred to as the retailer queen of the 70s and 80s.
While rather small, this customer service quote makes quite an impact as it tells you not to see your customers as mere numbers but as one of your main means of becoming a success in the market. Always try to provide your customers with personalized services along with the high quality merchandise and good pricing, and this small effort will help you go a long way.
"It comes down to how your customer experiences the brand – and how that brand makes a person feel."
~ Alex Allwood,
CEO of The Holla Agency
Allwood, the CEO of The Holla Agency, is one to believe that the prime way to set your brand apart from all of its competition in the market is to provide exceptional customer experiences, and we agree.
We, too, believe that if your customers meet with unsatisfactory efforts or services, they will focus on finding an alternative brand to switch to in no time. And therefore, how well your company will do in the market comes down to customer experiences – how you make your customers feel.
"There's a certain way of creating a service, hospitality, and experience that perpetuates people feeling like they matter."
~ Julie Rice,
Co-Founder of SoulCycle
By this time, you might be wondering what we mean by creating a great customer experience and how to provide unmatched customer services. With this next customer service quote, we will have to provide an example of how Julie Rice does it at her company, the SoulCycle.
Customers and other members of her business form a strong community together where they get to connect with each other and with the brand more through many different means of communication. This not only gives the customers satisfaction, but also gives them a strong sense of belonging.
"Your talent and the right opportunities open the first few doors, but your attitude opens the rest."
~ Sneha Sharma,
Founder and CEO of Ittisa
Next up, if we take Sneha Sharma’s quote on customer service given above, you will be able to understand why customer service is so important for your business and why you need to give your client the best experience possible.
While exceptional product quality and pricing are crucial for any company’s success, the services you provide to your customers must match the same standards. With the right investment and strategies you will definitely be able to start off your business but without happy customers who buy from your company, your business will rarely flourish.
“Being on par in terms of price and quality only gets you into the game. Service wins the game.”
~ Tony Alessandra,
Founder & Chairman of Global Assessment Technologies LLC
And as you can see from the customer service quote above, Tony Alessandra happens to agree with Sneha Sharma to the fullest. A great customer service will help you set your business apart from the competition in the market and help you survive through the years.
“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.”
~ Jerry Fritz,
Customer Experience Speaker & Trainer
Customer Experience Speaker, Jerry Fritz, tries to explain in his famous customer service quotation that competitors can easily copy and sell products that are similar to yours with ease, but it is impossible to duplicate the type of service you provide. This is where you can set yourself apart from the rest in the business.
"Let's take most of the money we would've spent on paid advertising and paid marketing and instead of spending it on that, invest it in the customer experience/customer service and then let our customers do the marketing for us through word of mouth."
~ Tony Hsieh,
CEO of Zappos
The online shoe and clothing retailer, Zappos, follows the valuable philosophy set in the customer service quote above. According to their CEO, the true focus of a business should be to satisfy their customers. When a customer is happy with your business, they themselves will be the torch bearers of your business’s credibility and social proof, spreading the word to the world and taking your company to the heights of success.
“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.”
~ Kevin Stirtz,
Author of ‘More Loyal Customers’
To get a clearer understanding, you need to take a look into Stirtz’s quotation above where he explains why you must be consistent in providing an excellent quality of services to your customers. Every contact and communication is important because it determines the future of your business, the rise of conversion rates, retention rates, customer acquisition costs, and so much more.
"The purpose of a business is to create a customer who creates customers."
~ Shiv Singh,
Next up, we have a quotation from Shiv Singh, the best-selling author of the marketing book Savvy which examines company cultures and consumer trust.
Again, this quote gives you a clear perspective into why excellent customer service is essential for the rise of your company. Satisfied customers do not only return to your company for more business, they improve retention rates while increasing conversion by lengths by recommending your company to others.
“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution.”
~ Rick Tate,
Co-Founder & Head Of Technology of MakeMine
Then, in our list of customer service quotes, we have one from Rick Tate where he explains how just satisfying the customers will not ensure he will be coming back to your company for the next purchase.
These customers will also make sure to recommend your company to others. However, he also says that this is only possible when you provide services unlike all the other competitors in the market.
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves."
~ Steve Jobs,
Co-Founder and former CEO of Apple
So, now let’s come how you can provide excellent services to your customers. According to this customer service quote by Steve Jobs, the best form of customer satisfaction and service is to exceed the clients’ expectations.
A proactive customer service or customer support system makes sure they are ready with every possible information, data and solution that might possibly be needed by their customers. Do not wait for your customer to come up with a problem and then make them wait for the fix, they are always prepared, efficient and one step ahead of the game.
"The basics of business is to stay as close as possible to your customers, understand their behavior, their preferences, their purchasing patterns, etc."
~ Indra Nooyi,
former CEO of PepsiCo
Similar to Steve Jobs, another high profile personality, the former CEO of PepsiCo highlights the importance of creating a close relationship with its customers. The only way you will be able to create, sell and become a well-known name in the market is to know what your customers or potential users want from the market. And the best way to learn what to bring next to the table is to hear the praises and complaints of the buyers.
“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.”
~ Ross Perot,
American Businessman & Politician
Agreeing with Steve Jobs, we have Ross Perot who, too, thinks that it is important to get in touch with your customers personally through your customer service and support teams. And only then can you learn what your customers are expecting of you.
“Your most unhappy customers are your greatest source of learning.”
~ Bill Gates,
Former CEO of Microsoft
And the former CEO of Microsoft seems to agree as you can tell from his quotation on customer service. You must take negative feedback from unhappy customers as a source of learning. Do not be disheartened by a negative review or comment; rather take it as a means to create better products and services in the future, and improve retention rates.
“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”
~ John Russell,
President Of Harley Davidson
In his quotation on customer service, the president of Harley Davidson John Russell, states that you will be able to understand what the customers look for in terms of pricing, quality and, most importantly, services, only when you engage with them more.
"The best form of customer service is self-service. Constantly empower customers to get their own answers themselves."
~ Dan Peña,
Chairman and Founder of the Guthrie Group
The next quotation, however, is a little different from the rest on our list because it focuses on customer self-services. At times, customer self-service is as, if not more, effective than traditional service systems. Self-service empowers customers to find their own solutions and get them faster answers without the hassle of reaching out to a second party.
According to Forrester, 70 percent of customers prefer looking up answers on a company website rather than phoning or emailing.
And, following up on the previous quote we believe, you will be able to understand whether a self-service system is the way to greater success for your business, by interacting with your customers more closely. Give it a try, and let us know in the comments below how it works out for your business.
"The customer's perception is your reality."
~ Kate Zabriske,
So before concluding our list, we have a quotation by Kate Zabriske. She is a renowned marketing consultant, an author, and has worked closely with leading brands like Toyota, Sodexo, and Microsoft.
This insightful quotation highlights why customer service and experience is so crucial for your business. It tells you of the importance of your customer’s opinion, and how your brand’s reputation depends on it. Regardless of how well you might think your company is doing in the market, your customers’ perspective will always be the determining factor of your success.
“He profits most who serves best.”
~ Arthur F. Sheldon,
Marketing Book Author
And finally, we want to conclude our list of 20+ eye-opening customer service with this rather short and simple quotation by Sheldon, the author of books such as ‘The Science Behind Businesses’ and ‘The Art Of Selling’.
To sum up all the quotations and insights by others listed in this blog, Sheldon says that only those who provide the best, exceptional services, profits the most off of his business.
Bonus: 8 Ways To Provide Effective Customer Services
And with that, we conclude our list of the 20+ most inspiring customer services to motive you to provide better services. But before we take your leave, we want to share our ultimate guide on most effective and great customer service strategies. Learn from our many tips and strategies for providing a great customer service for your business.
Also, check out another guide on how you can create a stunning and self-servicing knowledge base to empower your customers.
Hope this in-depth guide was helpful to inspire you. If you want to learn more about creating knowledge bases for your company, take a minute to subscribe to our blog posts. Join our growing community on Facebook and scale up your company’s customer support and customer service today.