customer support vs customer service

Difference Of Customer Support VS Customer Service: Skills And Strategy

Though very similar at first glance, but do you know the skills and strategies required for customer support vs customer service are quite different? While both aim to enhance user satisfaction through dedicated assistance, customer support and service have their own separate perspectives and approaches to do so.  Continue reading “Difference Of Customer Support VS Customer Service: Skills And Strategy”

customer feedback

Reasons Customer Feedback Is Important & Ways To Collect It

Did you know that collecting customer feedback is crucial to any and all businesses, and can significantly help to boost sales and conversion? Feedback on your goods and services can bring you great insights into a customer’s experience with your brand and steps necessary to increase customer satisfaction, generate credibility and diminish churn.  Continue reading “Reasons Customer Feedback Is Important & Ways To Collect It”