Shahidul Islam

5 Tested And Proven Ways to Minimize Customer Support Pressure on Black Friday 2024

November 21, 2024November 21, 2024 Shahidul Islam BetterDocs, Guide

Booming sales and exceptional deals—which shopping season pops into your mind when you hear these phases? It is supposed to be Black Friday, right? With high conversions and sales, businesses face uncountable customer inquiries, support tickets and potential chaos. Since all the customers flood online stores to look for the best deals, the customer support team feels unimaginable pressure during the season. So it is important to learn how to minimize customer support pressure on Black Friday.

Writing A Case Study: 7 Easy Steps To Follow

November 5, 2024November 5, 2024 Shahidul Islam Guide

Do you know the key to unlocking the door of trust and credibility in a completely bustling marketplace full of ideas and promises? The answer is—a case study! Writing a case study is like revealing the true potential of your products or services. A case study helps you demonstrate how your products or services are making a difference to userend. That being said, wondering how to get started with & what steps you need to take while bringing a case study to life? You are in the right place & will be going through the right piece that can help you. Keep reading!

The 7 Stages of New Product Documentation: A Complete Guide

September 3, 2024September 3, 2024 Shahidul Islam BetterDocs

Without proper documentation, software products are essentially unimaginable though most product managers often overlook it. Needless to say, as a company you would not invest time and resources into creating a software product and launching it to the market for customers without the complete product information. In this complete guide, we will let you know what new product documentation is, why it matters the most, and the strategic approach to product documentation.

Introducing BetterDocs 3.5: New Features, FSE Compatible Block Layouts And Patterns & More

April 9, 2024April 9, 2024 Shahidul Islam BetterDocs, WordPress

To redefine your knowledge base, BetterDocs 3.5 comes with exciting new features, layouts, patterns, blocks, & many more. This release is about to set a new standard for documentation creation and management. The most exciting part of this release is the FSE compatible block layouts and patterns that allow you to make sweeping changes to the documentation design and layout as per your preference.

[New Features] Introducing BetterDocs 3.4: Help Scout Migration, One-Click Sample Data & More

March 4, 2024March 4, 2024 Shahidul Islam BetterDocs, Updates

Are you ready to revolutionize how you handle your WordPress knowledge base with BetterDocs 3.4? This latest version is all set to redefine documentation creation and management. With this new version and sleek user interface, you will enjoy several new and exclusive features & updates that make your website knowledge base stand out from others.

[Import/Export] How to Transfer Documentation Between Sites with BetterDocs?

January 30, 2024February 7, 2024 Shahidul Islam Guide, BetterDocs

If you have several WordPress websites and find it hard to handle your knowledge base, BetterDocs has the solution for you. With its new import/export feature, you can easily transfer documentation between sites, back up crucial data, and collaborate effectively. This makes organizing your WordPress documentation simpler, more productive, and more flexible among multiple sites.

Customer Relations Explained: How To Thrive In Today’s Business Landscape

December 26, 2023December 26, 2023 Shahidul Islam Guide

Starting with a common issue, many businesses forget to build strong connections with their customers. This oversight hurts both growth and keeping customers around. A good customer relations plan can bring in a lot in return—loyalty and happy customers. In this blog, we will break down the basics of customer relations, why it matters, and give you what you need to make a solid plan for your business.

[New FREE Feature] Effortlessly Write Documentation With AI In BetterDocs

December 14, 2023April 24, 2024 Shahidul Islam BetterDocs, Tutorial, Updates

With the emerging trend of AI, BetterDocs has introduced an exclusive AI feature to write documentation with just a few clicks. Manual struggles are no more; you can now efficiently and effectively write documentation with AI in BetterDocs. And the best part? The ‘Write with AI’ feature is completely FREE.

So, how do you use this outstanding new feature with BetterDocs? In this blog, we will let you know how ‘Write with AI’ can help you streamline creating knowledge bases and how you can configure everything to write documentation with AI in a few quick, easy steps.

Guide: How To Understand What Matters Most to Customers [2024]

November 15, 2023November 14, 2023 Shahidul Islam Guide

In every business, your number one focus should be your customers. To give them great service, you need to know what they like and what’s important to them. But before you can do that, you have to figure it out. What do your customers are looking for? What matters most to customers? These might sound like easy questions, but many companies or businesses don’t get it right. Not knowing and understanding all these things, entering into business or establishing companies might go in vain.

BetterDocs Vs. Document360: Finding The Ideal Documentation Tool For Your Business

October 17, 2023October 17, 2023 Shahidul Islam BetterDocs, WordPress

Having the right documentation tool can make all the difference in streamlining the knowledge base of your business, whether it is small or large. Now let’s give you two choices: BetterDocs – a WordPress plugin with 30,000+ active users comes at $55/yearly, & Document360 – a SaaS platform that comes at a price you can’t even imagine, $199/monthly, which is considerably immense expensive for a small business like yours.

Now, what are you thinking? BetterDocs compromises with the features and functionalities that need to be a perfect documentation tool because of offering at a lower price – if you think so, we recommend you read the blog till the end.