Key Shifts in Customer Engagement

From Then to Now: 5 Key Shifts in Customer Engagement Over Decades

Customer preferences as well as our world are always changing, which is why there have been significant changes in customer engagement. In the last decade, some major incidents have happened that have entirely reshaped the way customers engage with businesses and stores alike. Today we will discuss the major 5 shifts in customer engagement that you should take a look at and start adopting in your customer experience journey.

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create a case study

How To Create A Case Study To Showcase Happy Customers Journey: 5 Steps Guideline

As part of an in-depth plan for upscaling brand value and product growth, businesses should aim to create a case study on satisfied users. So creating a nicely-described case study that pinpoints how successful customer journeys will be an identifying factor for your brand. But how to plan and produce one that brings you positive output? For you, we have created an easy-to-follow guideline so that you can create case studies and feature your happy customer journeys.

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wiki and knowledge base

The Difference Between Wiki And Knowledge Base In 5 Key Facts

When you are planning to upscale customer service, wiki and Knowledge base plays an important role. And you should get started with one. But the thing is among wiki and knowledge base, which one will be suitable for your business structure? To help you out, we have created a comparison of the wiki and knowledge base here. Let’s have a look.  Continua a leggere "The Difference Between Wiki And Knowledge Base In 5 Key Facts"

Excellent Customer Service

Effective Ways to Provide Excellent Customer Service In 2024

The importance of providing excellent customer service has increased as much as revenue growth in recent years. And the interesting fact is they are interrelated. So if you are planning to upscale your company’s growth, then you should start improving customer service. And today we are going to share with you 10 effective ways to do that. Let’s get started.

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wordpress developer documentation

Where To Find WordPress Developer Documentation & Resources In 2024?

Getting stuck while developing is a very common scenario for you and other WordPress developers. Fortunately, WordPress developer documentation and resources are provided by many people and organizations. Among thousands of free resources, it’s quite normal to figure out which one you need most. So we’ve gathered all documentations and resources you’ll need in one place to help you out. 

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WordPress live chat plugins

Top 5 Best WordPress Live Chat Plugins + Bonus

Everyone wants automated service to improve customer satisfaction, so why be left behind when you can get WordPress live chat plugins and improve customer support! Indeed, picking the best live chat support from thousands of popular plugins isn’t an easy task. Today we will provide you with the optimized guide to get the best WordPress live chat plugins for your website.

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separate documentation site

How To Create Separate Documentation Site With WordPress [2024]

Whenever you browse popular websites like HubSpot, Slack, Microsoft, you will find separate documentation sites. Ever wonder why emphasize having a resource full knowledge base? Today we will walk you through why you should also have a separate documentation site and how to create one seamlessly. 

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customer service metrics

10+ Key Customer Service Metrics To Measure Performance

If you’re planning to upscale customer satisfaction, key customer service metrics should be the first to be measured. Among thousands of key metrics, it’s not an easy task to pick up the most effective one. So to guide you, Today we are going to share with you 10+  key metrics that can help you visualize how well your customer service is performing.

customer service metrics

You can use data analytics to make better data-driven decisions and close the gaps when you use customer service metrics and key performance indicators (KPIs). Measuring customer service success provides unbiased numbers to gauge your success. Measurement is the only way to know where you are doing well and where you need to improve. 

Is It Important To Measure Customer Service Metrics?

I think it’s a very legitimate question, when it comes to running your business, how important is it to measure customer service metrics alongside other sales matrices, supply chain matrices, etc. let’s check out the major benefits that you will get if you measure customer service metrics. 

KPIs and metrics related to customer support are valuable because they provide insights into how businesses interact with customers behind the scenes. Even if you believe the service you are delivering is the best of the best, your customers may perceive it differently. 70% of consumers claim they prefer companies with great customer service.”

Aim To Enhance Customer Satisfaction

Customer satisfaction is a critical customer service metric that determines how happy your customers are with your service. Ultimately customer service is there to take care of customer supports, needs, etc. If the performance of the key customer service metrics goes good mean, customers are getting what they were deserving and that results in customer satisfaction.

Help To Increase Customer Retention

When your customers are satisfied with your service, they will choose your product or service for the next time since they feel valued here. Understanding customer service can help you increase customer satisfaction levels.

customer service skills

By aligning your products and services with your customers, you not only keep them happy but also become advocates for your brand.

Measure Your Team Performance 

In order to achieve higher levels of customer satisfaction, there is a team that works hard and soul to raise the bar. The KPIs and metrics of customer service help your team measure how efficiently they respond to service requests. By identifying the gray areas of your team, you can design enhancement plans and schedule training sessions to improve customer service levels.

Presenting 10+ Key Metrics & KPIs To Measure Customer Service Efficiently

By continuously measuring and improving your customer support team performance, you can reach the bar of ultimate customer satisfaction and upscale your business growth. Check out these 10+ key customer service metrics and find out the most relatable one depending on your business criteria. 

1. Customer Retention Rate (CRR)

The acquisition of new customers indeed enhances your brand image, however, retaining them over the long run shows your commitment to developing trust & loyalty. However, if you’re trying to measure your sales growth, it’s much easier to gain success from your old customers. A high CRR is a direct consequence of excellent customer service. The lifetime value of a customer increases significantly if you deliver consistent and predictable services. 

The equation to measure CRR is:

Customer Retention Rate = ((CE – CN) / CS)) x 100


  • CE represents the number of customers at the end of the process,
  • CN stands for new customers acquired during the process, and
  • CS stands for clients at the beginning of the process.

* * * The higher the value will be, will indicate the higher customer support. This equation is provided by Jeff Haden.

💡 The Best Way To Increase:

Increasing retention rates is a top goal for every business, which is why it should be measured as one of the primary customer service metrics. Your customer retention analytics graph will directly increase with a positive brand image and high satisfaction score.

2. Customer Satisfaction Score (CSAT)

Customer satisfaction, also called happy customer key performance indicator (KPI), helps determine how satisfied a client is with your company, products, or services. By measuring customer service satisfaction, you can find out how they feel about your company and how to improve in the future. As a form of the customer satisfaction survey, you can directly ask your customers to rate their satisfaction across different communication channels such as live chat. Each customer response is averaged together.

To collect data for these customer service metrics here is some tips: 

  • You can provide a customer feedback form with 5 emojis (😁🙂😐😕☹️)
  • Or you can encourage them to provide feedback on 0 to 10 scale
  • Or ask them questions with Yes or No answers

The equation to measure CSAT is:

Customer Satisfaction Rate = (# of customers with highest satisfaction/ # of total customer survey) x 100

* * * The higher the value will be, will indicate the higher customer support.

💡 The Best Way To Increase:

A high CSAT score indicates a high level of customer satisfaction. Identify qualitative and quantitative feedback methods that will allow you to identify the areas that are working well and those that need improvement.

3. Customer First Response Time (FRT)

You will be surprised to know that, 59% of customers prefer brands that answer their questions in under a minute. So it is very crucial to respond back to your customer as soon as possible. The measurement of FRT helps you to realize how much you are giving priority to your customer issues, how efficiently your team is giving customer support, and so on. So here is the metrics equation to measure your customer first response time:

First respond time = Time Of First Response – Time Of Customer Request

* * * The less the value will be, that will indicate the higher customer support. 

💡 The Best Way To Increase:

To improve response times, you either need to scale your support team or implement a chat bot. If your agents are busy or unavailable, chatbots can handle basic queries 24×7, reducing the number of support tickets raised and the amount of human interaction.

4. First Contact Resolution (FCR)

When you use the FCR performance indicator, you can see how well your agents comprehend and resolve problems without having to interact multiple times.  Multiple interactions can occur if the issue is incorrectly identified and the solution is incorrect. Both lead to lost time and delay in resolving the problem.

So here is the method to measure this first contact resolution:

customer service metrics

FCR = (Total Resolved Cases / Total Number of Cases) x 100%

In general, the higher your first contact resolution (FCR) rate, the more satisfied your customers tend to be. Your agent’s ability to resolve an issue on the first contact is a key factor for driving customer loyalty.

💡 The Best Way To Increase:

Every business needs to have a good first impression. FCR can be optimized by improving your customer service team’s communication skills and ensuring quality customer service. The first interaction itself can be improved by using live chat scripts and customer surveys.

5. Average Resolution Time (ART)

Customer satisfaction is always influenced by fast resolution. Clients expect a consistent support experience that is quick and efficient. Keeping your customers from leaving you at risk requires that you answer their queries in real-time. The average resolution time (ART) refers to the total time it takes to resolve a support ticket once it has been assessed. A shorter resolution time leads to higher customer satisfaction. 

So here is the customer service metrics equation to measure your average resolution time:

Average Resolution time = Sum of all times of resolution/ Total number of cases resolved

💡 The Best Way To Increase:

The customer satisfaction level is high when the average resolution time is low. The best way to keep these customer service metrics low is by keeping a constant developer team with your customer support team. So that they can combinedly resolve the issues immediately. 

6. Cost per conversation (CPC)

Finding out the percentage of customer support costs of your total revenue is one of the most important customer service key performance indicators (KPI). When you compare the support costs in terms of your revenue it helps you to evaluate how much your service efforts represent compared to your total revenue.

So here is the metrics equation to measure your cost per conversion:

CPC = Sum total support costs/ Total number of issues

*** The customer satisfaction level is high when the cost per conversion is low.

💡 The Best Way To Increase:

By having well-trained staff and adjusting the employee schedule in accordance with your business needs, support costs can be managed effectively. It is suggested to find out the key reasons and plan strategies if this customer service metric is unusually high because you can measure it over time and analyze your trend.

7. Average Conversion Rate (ACR)

This customer service metrics represents the percentage of visitors who successfully complete their actions on your website. Your growth-oriented campaigns will be more successful if your conversion rate is high enough. By answering customers’ questions at the time of sale, you can make the difference between a sale and a bounce. The Forrester report says that 44% of customers appreciate a website’s ability to offer support during their buying journey.

So here is the customer service metrics equation to measure your average conversion rate: 

Conversion rate = (Conversions / Total visitors) * 100%

8. Customer Effort Score (CES)

Customer Effort Score (CES) is a customer service metric that measures how easy it is for a customer to do business with you via a CES survey. You can ask customers to evaluate their experience with your products and services. The customers will rate you on a scale of 1-5 based on how much effort it takes to complete a transaction, resolve a support issue, and otherwise interact with your company/product online or in person. 

So here is the metrics equation to measure your average conversion rate:

(Total sum of responses) ÷ (Number of responses) = CES score

9. Net Promoter Score (NPS)

In order to gauge a company’s relationship with its customers, Net Promoter Score customer service metrics are commonly used. In addition to measuring your clients’ experience, it assumes your business will grow. Your NPS score will tell you how likely it is that your customers will recommend you to their friends and family. Customer NPS replies are less affected by the mood of the customer than customer CSAT, which aims for emotional responses, not the intent. An index on a scale of 1-10 can be used to determine your NPS score for the key question.

So here is the customer service metrics equation to measure your net promoter score:

NPS = %Promoters – %Detractors

💡 The Best Way To Increase:

As well as being an important loyalty metric, the NPS is also associated with business growth. Take advantage of every chance to grow your business and then your NPS score will be decreased.

10. Customer Churn Measure Metrics

A company or service may experience this when their subscribers or customers cease doing business with them. Despite being bad news, customer churn is nonetheless an important metric that should be tracked. The cost of acquiring new customers is much higher than that of retaining existing ones. As a result, losing customers can be disappointing. Every business should consider reducing churn as a priority. The time period you allocate for churn measurement will depend on your industry and the service offered.

customer service metrics

If you want to calculate customer churn, then follow instructions from here.

💡 The Best Way To Increase:

Several factors can contribute to customer churn. If you want to get a general sense of why customers leave, look at all the metrics you collect about customer service and the responses you receive in surveys. Take the time to speak with irate customers to find out what is bothering them and attain better score is this key customer service metrics.

11. Ticket Backlog Metrics (TB)

Ticket backlogs are caused by a combination of factors – complexity, unexpected spikes in ticket volume, or poor performance by the team. In customer service, ticket backlog indicates a disconnect between targets and reality. You should either assess your team’s performance or address your staffing needs if your customer service team has a constant backlog of tickets. Or, simply, you should review your targets. You can evaluate your ticket nature by assessing Ticket Inflow and Ticket Distribution Reports or even by creating your own Custom Fields to include metrics specific to your business.

So here is the metrics equation to measure your ticket backlog:

(open tickets at end of day ÷ average tickets per day)*100 = daily ticket volume

💡 The Best Way To Increase:

Understanding the nature of your customer tickets will help you allocate resources appropriately and improve this customer service metrics. Do not overburden your support team and leave tickets unattended. Sometimes backlogs cannot be avoided. The ticket volume may have increased due to a new product launch or a website crash that caused the chatbot to crash resulting in a spike in email or social media tickets. Stay on top of backlogs with SLA targets and notifications that prevent escalations and late resolutions.  

12. Abandoned Call Rates

Abandoned call rates are a major part of how to measure customer service satisfaction. Long queue time is one main reason why customers abandon. When customers have to wait for a long time to get in touch with the agent, it becomes frustrating for them.

Measuring this customer service metrics & KPI helps to implement the right strategies to deliver real-time proactive support to clients and improve their experience. Adding the service metric to your scorecard helps you spot if this is happening, so you can find out what’s holding your agents up.

So here is the metrics equation to measure your ticket backlog:

Abandoned call rate = (( Number of calls offered – Number of calls handled)/ Number of calls offered) * 100

💡 The Best Way To Increase:

Lower call abandonment rates mean higher customer satisfaction. Customer satisfaction is enhanced when you comprehend your customers’ expectations and provide the support that meets their needs.

Improve Customer Service By Making Data-Driven Decisions

Obviously, customer service metrics are not the only indicator to measure customer satisfaction & experience. When you start measuring those key  customer service metrics, however, your company will grow more rapidly. Moreover, you will also be able to cultivate stronger relationships with your customers.

Have you enjoyed this blog? Then do share your thoughts and experiences with us by joining Facebook Community. Also, Subscribe to our blog to get these kinds of insightful blogs, tutorials, updates, etc. 

knowledge base articles

8+ Effective Tips & Ready-To-Use Templates For Writing Great Knowledge Base Articles

In today’s world, where customer service and satisfaction are the ultimate goals, having knowledge base articles on your organization’s website has become vital. Creating great documentation articles is a challenging task if you do not have any experience. Therefore, today we will share some effective tips for a knowledge base that will make your articles stand out, as well as free ready knowledge base article templates.

knowledge base articles

What Does Knowledge Base Means? 

Before jumping to the effective tips for knowledge base articles, let’s check out what does knowledge base means. A base di conoscenza (KB) is an online database that contains information about a company, its products or services, or subject matters related to the company. Either artificial intelligence or an expert contributor collects and stores the data.

It is important to provide information from a company’s knowledge base to customers, prospects, and even employees. Several sections can be created to provide information about the individual departments, instructions on product usage, as well as original content that offers in-depth solutions. The most popular category of knowledge base articles are:

  • How-to articles, 
  • troubleshoots, 
  • FAQs, 
  • Update articles, and many more. 

Why Should You Invest In Knowledge Base Articles? 

It takes time and human resources to create great knowledge base articles. But is it worth it to invest in knowledge base articles? To find out the answers, check out the facts below. 

✅ In order to onboard new customers, you need to explain your products and services clearly. The majority of people get to know your products through customer service, blogs, videos, and reviews, etc. It will be easier to brief potential customers if you have documentation articles about product & service usage. 

✅ Any business seeks to increase its customer retention rate. Returning customers bring in more revenue than new ones. It is not difficult for your customers to auto-teach themselves if you maintain documentation articles about the products and services. This will eventually increase the customer retention rate.  

✅ Great documentation articles can also serve as a hub for your company resources. Whether it’s new employees or potential customers, all can check out the updates about your organization, products, and services at a glance. For this KB articles are considered as online deeds of your company. 

✅ By having well-written documentation articles about your products and services, you can also reduce the burden on customer support as well. Want to know how? If you have troubleshooting and FAQ documentation, when customers encounter problems, they can refer to these, thus reducing the need for support tickets for your organization.

✅ When you have enough documentation articles and other types of content on your website, including blogs and pages, users will land on your website contents when searching for related information.

knowledge base articles

This will increase your search engine ranking immediately since search engines will consider your site as a helpful one.

As a result of the above points, we can conclude that investing in knowledge base articles will surely result in success in the future. It will enhance customer satisfaction and provide better services at the same time.  

5 Effective Tips For Knowledge Base Articles

Understanding how essential it is to have knowledge base articles on your website, the next concern is how to make these articles more effective? To help you out, here presenting the top effective tips for knowledge base articles. Let’s get started. 

1️⃣ Don’t Assume Your Customer Knows Everything

If you are writing documentation articles, the first thing you should consider is that you shouldn’t assume your readers know everything about your products or services. Therefore, you should write each knowledge base article thoroughly. Assuming that the people who are reading your articles are total beginners, for example, is a good strategy for drafting your help desk articles. Don’t use advanced terminology and jargon for the basic documentation. The safest assumption is that customers will need guidance on each step. 

You could, for instance, write how-to KB articles if you need to acknowledge readers about installing your product or plugin. Also, write down each step descriptively so that readers get a clear idea about what they have to do. If they need to get any additional third-party software or plugin, you should also mention that. 

2️⃣ Provide Easy Scrolling With Anchor Links

As said earlier, you can’t assume that every step you have written in the knowledge base article is essential for your readers. They might need help in the third or last steps. So to improve your KB articles readability, you can add Table Of Content with anchor links.

This will also improve your site navigation as well. Another benefit is that if your reader wants to go back to previous steps they can easily do that by clicking on the Table Of Content anchors. Additionally, readers can easily skip past the information they do not need and jump right to the information they need.

Check out the example of using Table Of Content in a documentation article using BetterDocs documentation plugin. 

knowledge base articles

3️⃣ Add Easy-To-Read Titles For KB Articles

In writing knowledge base articles, you should research what kinds of information your customers are looking for and give titles that reflect that. Usually, customers look for what kind of feature or service you are providing, how to use them, what to do when they get stuck, etc. Keeping this information in mind you should create them. 

For instance, you provide WordPress plugins. So your titles should be; ‘How To Install The WordPress Plugin?’, ‘What Are The Basic Features’, ‘How To Get The Advanced Features’, etc.

4️⃣ Use Images, GIFs, & Videos In Necessary Steps

Whenever people look for answers or solutions, it’s getting easier to understand them if you could help to visualize them. Images, videos, GIFs are the best option to improve documentation articles’ readability. Moreover, adding images, GIFs, or other forms of interactive visualization will help readers understand your article better. As a result, your KB articles will get more engagement and rank higher in search results. 

5️⃣ Organize Documentation Articles In Logical Order

The ultimate goal of managing documentation is to help your customers. It is not enough to write resourceful knowledge base articles; you need to present them in a way that makes them easy to comprehend and find. For that, you have to design your documentation articles in a logical order

So categorizing your KB articles will help you to give your knowledge base a more organized appearance. You should include categories, tags, keywords, etc. with every article in a knowledge base, and represent it in a way that shows the full life cycle of your product or service. 

For example, if your product is a WordPress plugin, then the category appearance can be like this; Getting Started → Learning → Configuration → Troubleshooting, etc. Here we have added BetterDocs websites documentation pages category view. knowledge base articles

More Tips To Keep In Mind While Writing Documentation Articles

As well as the above tips, there are more suggestions you can follow to improve your knowledge base articles. Here we have listed down more helpful tips to guide you for writing great documentation articles.  

6️⃣ Avoid Using In-House Jargons In Documentation Articles

There is jargon used by the developers, designers, and other team members in your company to assist in team communication. But it’s not obvious that your customers are also familiar with them. That’s why you should create KB articles that are jargon-free and easy to understand. It is always best to provide a simpler explanation for any terminology you need to use in your documentation articles. It will help your customers better understand what you are selling or providing to them. 

7️⃣ Reference Other Articles In Documentation Strategically

Once you begin managing your knowledge base articles, you will find yourself in a situation where one KB article depends on another. There is no point in repeating the same information twice, as it would lengthen your documentation as well as make it more difficult to locate actual data. You can strategically deal with this situation by linking other KB articles into one where it is needed. This will improve your KB articles’ readability and increase backlinking in your articles. 

For instance, if in a process of configuration, if customers must follow other articles first, then you can represent them backlinking like this. 

knowledge base articles

8️⃣ Work On Improving Knowledge Base Articles Readability

Must notify you that creating knowledge base documentation is not a one-time thing! The service you are providing or the product you are selling gets new changes often. So you have to update your knowledge base articles according to new changes. Unless you do that, your customers will not be able to find what they are looking for, resulting in a decrease in customer service.

You not only have to update your knowledge base articles for new updates. The documentation representing the pattern can also get backdated. In such cases, you must update them as well to meet customers’ needs. 

Another advanced tip is to collect readers’ ratings and feelings about your documentation articles, whether they are finding them helpful or not. Using these resourceful analytics data, you can easily identify the areas for improvement and optimize your documentation articles. Here is an example to measure your knowledge base articles standard using BetterDocs knowledge base plugin. 

knowledge base articles

Get An Advanced Knowledge Base Plugin For Managing Documentation

Following the above essential tips for knowledge base articles will surely make them great. But implementing all the suggestions manually is very difficult to keep track of all. Getting an advanced knowledge base plugin in your WordPress website will help you in automating your knowledge base article. And among many options, the most popular knowledge base plugin, BetterDocs will provide you with all the facilities you will need. 

With this stunning knowledge base plugin, you can easily create a knowledge base on your website, write documentation articles, organize them by categories, add Table Of Content, and so on. Moreover, you can create Multiple Knowledge Bases for different products and services. 

This knowledge base plugin advanced dashboard will help you to analyze every KB article’s performance thoroughly. You will also get Instant Answer chat bot, advanced search bar, option to feature Popular Docs, and the list can go on. With all its basic and premium features, BetterDocs knowledge base plugin is a complete solution for managing your knowledge base efficiently.

Top 3+ Ready Knowledge Base Article Templates To Follow

As already mentioned above knowledge base articles can be in many types depending on the kind of information you want to represent. BetterDocs knowledge base plugin will help you in managing KB articles. But to write them? To help you out, here we have presented popular knowledge articles templates [FREE], that you can follow and create great knowledge base articles. 

Knowledge Base Template Sample For How-Tos’

The difference between how-to articles and informational articles is that they explain how to use a specific feature without any troubleshooting steps. As a rule, they are structured like a list and should limit themselves to a single feature or task, such as implementing new features to your website or installing a plugin.

Here is a popular ready knowledge base article template for writing How-To documentations:

[Title Of The Documentation article]


Prerequisites (Dependency instruction for following this article)

Table Of Contents


Passo 1:

Passo 2: 

Passaggio 3: 


Esito finale

For further help, navigate them to your customer support.

If you are looking for live template sample of a how-to documentation article, then check this out.

knowledge base articles

Troubleshooting Knowledge Base Articles Example

Troubleshooting articles provide information about resolving a specific customer issue. In the same way as how-to articles, troubleshooting articles should focus on one particular issue. 

There are many different ways to troubleshoot your computer, but you should focus on one problem at a time.

Here is a popular ready knowledge base article template for writing Troubleshooting documentations: 

Troubleshooting: [Title Of The Issue]

Problem (Describe the problem you wish to resolve and what causes it in general.)

Anchor links to other specific resolutions

Solution 1:

Solution 2: 

Solution 3: 


Esito finale

For further help, navigate them to your customer support.

Ready Templates For Writing Information Articles

The purpose of an informational article is to review a particular system, function, or feature of your product. There is no need to describe step-by-step problem-solving processes or get into the details of a particular feature. In lieu of this, they provide an overview of any features or options available and educate the user on something they aren’t familiar with.

Here is a popular ready knowledge base article template for writing information documentations: 

[Title Of The Documentation article]

[Brief overview description of the product or feature.]

Table Of Content


Feature 1
Feature 2
Feature 3
Esito finale
For further help, navigate them to your customer support.

Check out a sample of information type documentation article from Slack website. 

knowledge base articles

Source: Slack

Ready Knowledge Base Article Template For FAQ

FAQ pages are knowledge base articles that list common questions related to a specific area of your product. The FAQ section of some companies explains things like shipping and order issues, payment processing, and account management. Depending on the product area, you may include a single FAQ or several smaller FAQs.

Here is a popular ready knowledge base article template for writing FAQ documentation:


Question 1:

Answer 1:

Question 2:

Answer 2: 

Question 3: 

Answer 3: 


For further help, navigate them to your customer support.

For a live example, here is a demo of FAQ page from link management plugin, BetterLinks website.

knowledge base articles

Enhance Customer Experience With Great Documentation Articles 🚀

Since knowledge base articles are such an incredibly significant part of your customer’s experience, you should pay attention to how you write and structure them. Following essential tips for knowledge base articles will help you to streamline your customer service. So what are you waiting for? Create great knowledge base articles following these helpful tips and start managing them with a powerful knowledge base plugin, BetterDocs

If you have found this bag of effective tips for managing your kb articles, then don’t forget to share your thoughts with us through comments or joining Facebook Community. Aso, do subscribe to our blog to stay updated with these kinds of effective tips and tricks for your knowledge base.