89 percent of millennials use a search engine to find answers before making a call to get customer service. To help your business flourish and provide a world-class customer experience, a tested and proven method is to create a documentation site. But it’s not a one-time task. You have to keep updating regularly and evaluating documentation performance and improve it to keep customer satisfaction scores high. 

If you are looking for pen-and-paper instructions to measure your documentation performance and effectiveness, then you have come to the right place. Let’s check out the must-follow steps to evaluate the performance of your documentation precisely.