BetterDocs Pro lets you manage multiple knowledge base on your WordPress site simultaneously. It will help you to maintain separate online documentation for different products with full customization options. Check out this below step by step guideline to manage your multiple knowledge base documentation with BetterDocs below:
First of all, make sure to ‘Enable Multiple Knowledge Base’ option from BetterDocs General Settings. To do that, navigate to wp-admin -> BetterDocs -> Settings> General, and turn on the ‘Enable Multiple Knowledge Base’ to proceed further.
After enabling the multiple knowledge base feature, go to the BetteDocs ‘Multiple KB’ option to start creating your knowledge bases.
From the ‘Add New Knowledge Base’ section, you can insert ‘Name’ and ‘Slug’ for each documentation. Afterward, hit the ‘Add New Knowledge Base’ button to create your knowledge base.
Now, Go to the BetterDocs ‘Categories’ to add a suitable category for your Knowledge base.
From the ‘Add New Docs Category’ section, you can insert create your own Categories for your knowledge base. You can pick one or multiple knowledge bases for each category from the drop-down menu. Besides, you can insert icons for each category and pick their ‘Parent category’ if you want.
Now, let’s create new documentation, from the ‘Add New’ section of BetterDocs. You can just go ahead and add the preferred title, description, and pick categories. To display this article under your ‘Knowledge Base’ you have created, you will have to choose a ‘Knowledge Base’ option. You can pick multiple knowledge base if you want. Afterward, simply just ‘Publish’ the article.
From ‘All Articles’ section, you can use the drop-down menu to see your articles on their respective knowledge bases.
Moreover, you can change the outlook of online documentation using two exclusive layouts of BetterDocs for the ‘Multiple KB’ features. To do this, you have to go to the BetterDocs -> Settings -> Design, and click on the ‘Customize BetterDocs’ section.
You will get a separate section named ‘Multiple KB’ to customize your Knowledge base. You can pick from any of the two layouts. Besides, you will get other exclusive styling features to modify the background color, add a background image, configure title color, font size, content spacing, and more to make BetterDocs documentation site interactive for your website visitors.
By simply following all the above steps, you will be able to add and manage multiple knowledge base easily with BetterDocs on your WordPress website.
With the help of BetterDocs, this is how you can manage multiple knowledge base on your WordPress website and reduce pressure on your support system.
Getting stuck? Feel free to contact our dedicated support team.
Powered by BetterDocs
Your email address will not be published. Required fields are marked *
Save my name, email, and website in this browser for the next time I comment.
Get the updates, offers, tricks and scale your customer support.
Advanced knowledge base solution to help you reduce support ticket & scale customer support.
Copyright © 2020 | A WPDeveloper Product