Join 10,000+ using BetterDocs to reduce support tickets. Get 20% OFF today with coupon
BetterDocs PRO lets you add an amazing ‘Instant Answer’ toolbar on your website so that users can easily find the article they are searching for. You can place this on any page you want and reduce the pressure on your support queries in the process. With its Feedback form, users can even leave their message and reach out to you as well. Follow this below guideline to configure the Instant Answer feature of BetterDocs:
First of all, make sure to enable the ‘Instant Answer’ option from BetterDocs Settings. To do that, navigate to wp-admin -> BetterDocs -> Settings. Afterward, switch to the ‘Instant Answer’ tab and enable it.
You can even ‘Enable IA Live Preview’ to view the real-time changes that you have made on overall Instant Answer settings.
From the ‘Initial Content Settings’, you can choose a ‘Content Type’ which will be shown in the Instant Answer toolbar. You can even specify particular docs or doc categories that you want to show in the Instant Answer option as well. By default, all the docs are displayed.
Besides, you can choose a specific page, archive templates, taxonomy templates, single pages to display Instant Answer on the website.
From the ‘Chat Settings’ section, you can customize the Subject, and insert the ‘Email Address’ in where the feedback form will be submitted. Besides, you can modify the ‘Success Message Title’ & ‘Success Message Text’ as well.
The ‘Appearance Settings’ gives you complete control over how you want your Instant Answer chat bar to appear on your website. You can easily go ahead and upload your own icons for different options. Besides, you can modify the title & subtitle for ‘Instant Answer & Chat’ tabs as per your preference.
If you want, you can keep either the ‘Answer’ or ‘Chat’ tab disabled. Besides, you can also ‘Disable Reaction’ tab, and it will then automatically disable the response and response icon section. Moreover, you can Whitelabel by using the ‘Disable Branding’ option.
From Instant Answer ‘Color Settings’, you can change color accent, background, hover color, heading, search box, article, feedback, response, and many more. You can change the Heading and Subheading font sizes as well.
If you want, you can use the ‘Instant Answer’ tool on the non-WordPress site by configuring its cross-domain integration. You just have to copy the code snippet and paste it on your website and Instant Answer will be automatically embedded on that site.
Go to the wp-admin -> BetterDocs -> Instant Answer -> Cross Domain Settings. Simply by pasting the code snippet, you will be able to use BetterDocs on an external website.
By following all the simple steps above, you will be able to configure and display Instant Answer on your website using BetterDocs for WordPress.
This is how by using Instant Answer, you can reduce support pressure on your website and help your users get instant help through your knowledge base.
Getting stuck? Feel to Contact Our Support for further assistance.
Powered by BetterDocs
Get the updates, offers, tricks and scale your customer support.
Advanced knowledge base solution to help you reduce support ticket & scale customer support.
Copyright © 2021 | A WPDeveloper Product